Keith Murphy
Logan Reserve,QLD
Summary
As an experienced Key Account Manager with over fourteen years of experience in the flooring industry, I have a proven track record of successfully managing and growing key accounts. With a strong background in sales, marketing, and customer service, I am skilled in identifying customer needs and developing tailored solutions to meet their business objectives. My expertise in the flooring industry includes a deep understanding of product lines, market trends, and competition, enabling me to provide strategic recommendations to clients. My ability to build and maintain strong relationships with key accounts, both internally and externally, has resulted in a consistent track record of exceeding sales targets and driving revenue growth. As a highly motivated, results-driven professional with excellent communication, negotiation, and problem-solving skills, I am committed to providing outstanding service and building long-lasting partnerships with clients.
Overview
27
27
years of professional experience
Work History
Key Account Manager
Choices Flooring
Helensvale, QLD
08.2021 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- Negotiated contracts and closed agreements to maximize profits.
- Sourced new opportunities to introduce products and services to potential customers.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Collaborated with sales team to collectively drive growth and market share.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Area Manager
Carpet Call
Loganlea, QLD
11.2015 - 08.2020
- Supervised over 20 employees to ensure optimal productivity.
- Implemented new processes and procedures tactfully and passionately.
- Meet required targets and objectives
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Authored and updated production reports and personnel records to facilitate operational decisions.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring.
- Sales and customer service.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Provided guidance on the implementation of new policies and procedures in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Assisted Store Managers in preparing annual budget estimates for their respective locations.
- Coordinated with store managers to develop plans for improving operational efficiency.
Store Manager
Carpet Call
Gold Coast, QLD
05.2011 - 10.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Sales Representative
Carpet Call
Brisbane, QLD
11.2009 - 04.2011
- Organized client visits, presentations, product demonstrations and trade shows.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used CRM database to track referral and appointment data.
Area Manager
PrintSolv Australia
Brisbane, QLD
06.2008 - 11.2009
- Hiring of staff members
- Extensive training and development of team members
- Accountability of area targets and requirements
- Team reviews and reporting to improve team and figures
- Assisted in the screening and interviewing process of the hiring of staff
- This included, drawing up and placing the position on seek, reducing the applicants to the best suited and presenting to the principle why the remaining choices were most applicable to the business
- Telemarketing & Sales Training
- Was responsible for the setting of appointments for the executive sales representatives, on a daily basis
- Planned and organized interstate trips, with accommodation, travel and meeting scheduling
- Also undertook sales training with the new sales representatives and came to understand what required in the role, consisting of cold calling, telemarketing, database updating, and sales meetings.
Volunteer
Virgin Blue
Brisbane, QLD
03.2008 - 05.2008
- Customer Service
- Retail Selling
- Fast, high paced working environment
- Handling customer enquiries, concerns and questions., Assisting in IT section with duties involving data entry
- Updating contract information on employees etc., Second assignment at same office, in Payroll department, main priority being data entry, updating of client information, job descriptions, transfers and general payment information
- Also included various administration assisting work.
- Provided assistance to staff in the daily operations of the organization.
Human Resources Assistant
CS Qld Pty Ltd
South Brisbane, QLD
06.2004 - 02.2008
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing and coordinating company events.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Developed and maintained training materials and benefits packets for new hires.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Prepared and set up new employee orientations.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
Office Administrator
Richardson & Wrench
Daisy Hill, QLD
06.2001 - 04.2003
- Prepared representation contracts, purchase agreements, closing statements, leases and deeds.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Coordinated listing photography sessions to present properties to general public.
- Located potential listings and set up meetings to capitalize on opportunities.
- Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Assistant Manager
Murphy’s Take
Away Kingston, QLD
01.1999 - 02.2000
- Stock control and Ordering
- Sales and Banking
- Supervising and Maintenance
- Maintained a clean, organized and stocked work station.
- Assisted in the preparation of food items such as salads, sandwiches, and desserts.
- Operated cash registers for transactions with customers.
- Provided exceptional customer service by responding to customer inquiries promptly and professionally.
- Processed payments using credit cards, debit cards, and cash.
Floor Manager
Desplace’s Food Market
Kingston, QLD
03.1997 - 10.1999
- Supervised worker activities to consistently complete opening, closing and daily procedures.
- Oversaw food and beverage operations in line with health code standards and good practices for consumer safety.
- Monitored employee productivity and suggested improvements for better productivity and service delivery.
- Transformed unkempt, dusty store into clean, inviting retail showcase and inspired and incentivized team to continually maintain immaculate environment.
- Engaged with customers to check satisfaction with product quality, store cleanliness and service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Diploma of Business -
Logan Institute of TAFE, University of Southern Queensland
01.2001
High School Diploma -
Windaroo State High School
01.1999
Bachelor or Science - Psychology
Swinburn Online University
trueBachelor of Science - Sociology
Swinburne University of Tech
Melbourne, VICSkills
- Excellent Oral and written communications skills
- Ability to Liaise with all levels of staff
- Conflict resolution
- Performance and behaviour management strategies
- Ability to work under pressure and in productive business environment
- Ability to work effectively to meet required deadlines
- Proven office skills, including, keyboarding, binding, copying, document management and date entry
- Strong communication skills with individuals in a work environment
- Staff Training and Motivation
- Account Management
- Relationship Building
References
REFERENCES: Saverio Motta. GM. PrintSolv. 0413 430 440. Vaughan Desplace. Owner Desplace Foodmarket. - 0411 536 780 John Willis. Principle. Richardson & Wrench Daisy Hill - 0402 320 976 George Bacic . CEO CSQ Pty Ltd. South Brisbane - 0417 617 996 Zoran Vekic Queensland State Sales Manager – Carpet Call. 0400 811 820
Interests
Current Member of three soccer teams, also have interests in Music, Health & Fitness.
Additional Information
- 2
Timeline
Key Account Manager
Choices Flooring
08.2021 - Current
Area Manager
Carpet Call
11.2015 - 08.2020
Store Manager
Carpet Call
05.2011 - 10.2015
Sales Representative
Carpet Call
11.2009 - 04.2011
Area Manager
PrintSolv Australia
06.2008 - 11.2009
Volunteer
Virgin Blue
03.2008 - 05.2008
Human Resources Assistant
CS Qld Pty Ltd
06.2004 - 02.2008
Office Administrator
Richardson & Wrench
06.2001 - 04.2003
Assistant Manager
Murphy’s Take
01.1999 - 02.2000
Floor Manager
Desplace’s Food Market
03.1997 - 10.1999
Diploma of Business -
Logan Institute of TAFE, University of Southern Queensland
High School Diploma -
Windaroo State High School
Bachelor or Science - Psychology
Swinburn Online University
Bachelor of Science - Sociology
Swinburne University of Tech
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