Keith O'Neill
Richmond,Victoria
Summary
At the forefront of shaping/advancing strategic vision, driving profitability, sustaining growth and positively impacting food and leverage operations
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
General Manager of Operations
San Telmo Restaurant
09.2020 - Current
- Responsible for revenue growth of operations, exclusive of prices increases, maximisation of customer average spend, wage cost control below 17.5% and beverage cost control below 22%.
- Legal responsibility of all human resource operations, ensuring all staff are adhering to all state government regulations.
- Presentation and general maintenance ensuring all staff and operations are in accordance with high standards of hospitality businesses.
- Recruitment and selection of staff implementing approved procedures for successful staff retention.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Regular 4 weekly performance appraisals.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organisational goals.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Venue Manager
Rare Steakhouse Midtown
11.2017 - 09.2020
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Worked effectively in fast-paced environments.
Area Manager
Santa Fe Restaurant & Tequila Lounge
03.2014 - 11.2017
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Built relationships with customers and community to establish long-term business growth.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Supervised two locations to enforce high-quality standards of operation.
- Drove revenues and team morale by developing and deploying sales contests.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Generated financial and operational reports to assist management with business strategy.
Manager
Bread in Common
Venue Manager
Torch Bar
Education
Certificate III - Hospitality Administration And Management
Melbourne City Institute of Education
Melbourne, VIC11.2023
Bachelor of Arts - Hotel Management
Galway Mayo Institute of Technology
Galway, Ireland11.2008
Skills
- Highly organized and efficient
- Passion for providing excellent customer service
- Independently motivated
- Communication and presentation
- Honest and reliable
- Skilled in motivating hospitality teams
- Leadership skills
- Critical thinking and problem-solving
- Cost management
- Training and development of staff
- Understanding of P&L
- Experience in marketing
- Budgeting and forecasting
- Computer Literacy
- Recruitment and Selection
- Performance Evaluations
- Counselling and mediation
- Employee Coaching and Mentoring
- Performance Management
- Staff Training and Development
- Financial Management
- Organisational Structuring
- Records Organisation and Management
- Guest Relations
- Strategic Planning
- Revenue Forecasting
- Health and safety compliance
- Staff Supervision
- Onboarding and Orientation
- Human Resources Management
- Complex Problem-Solving
- Preventive Maintenance
- Computer Skills
- Time Management
- Conflict Resolution
- Analytical Thinking
- Excellent Communication
- Attention to Detail
- Cultural Awareness
References
References available upon request
Hobbies and Interests
I like to keep fit. I play soccer in the state leagues and also like to balance that out with reading, guitar playing and attending live music venues.
I also coach underage soccer. I have a keen interest in travel and love watching most sports, especially AFL, Tennis, Football, and Golf.
Timeline
General Manager of Operations
San Telmo Restaurant
09.2020 - Current
Venue Manager
Rare Steakhouse Midtown
11.2017 - 09.2020
Area Manager
Santa Fe Restaurant & Tequila Lounge
03.2014 - 11.2017
Manager
Bread in Common
Venue Manager
Torch Bar
Certificate III - Hospitality Administration And Management
Melbourne City Institute of Education
Bachelor of Arts - Hotel Management
Galway Mayo Institute of Technology
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