Keith Parker
St Helens Park,NSW
Summary
IT Infrastructure Manager with extensive experience in cybersecurity compliance and system performance optimization. Led a successful greenfield IT infrastructure project, achieving zero unplanned downtime and promoting cross-functional teamwork. Proficient in cloud infrastructure, resulting in a 25% reduction in vulnerability risks across APAC.
Overview
28
28
years of professional experience
Work History
IT Infrastructure Manager APAC (Asia Pacific)
Lindt & Sprüngli (Australia) PTY LTD
06.2021 - 02.2025
- Managed production system performance and security across APAC, ensuring scalability and compliance with best practices.
- Provided 3rd-level Helpdesk support and contributed to global cybersecurity triage in a follow-the-sun model.
- Delivered a greenfield warehouse IT infrastructure on time and within budget, supporting a 15% increase in regional throughput and achieving zero unplanned downtime through enhanced security.
- Upgraded APAC subsidiaries' infrastructure, reducing vulnerability risks by 25% and enabling streamlined maintenance with zero unavoidable downtime.
IT Infrastructure Manager
Lindt & Sprüngli (Australia) PTY LTD
03.2014 - 06.2021
- Oversaw system performance, implemented IT service delivery tools, and ensured local cybersecurity compliance.
- Provided 3rd-level Helpdesk support and led infrastructure projects.
- Deployed IT infrastructure for a new office ahead of schedule, enabling a 10% faster team relocation with minimal disruption.
- Designed and built a workstation deployment solution leading to reduced workstation deployment time by 87% (from one day to one hour), while reducing workload on service desk.
- Automated software updates via an application deployment system, cutting IT workload by 35% and improving system reliability.
IT Service Delivery Manager
Lindt & Sprüngli (Australia) PTY LTD
03.2008 - 06.2014
- Managed IT service delivery and supported infrastructure operations for seamless business continuity.
IT Manager
Lindt & Sprüngli (Australia) PTY LTD
10.2006 - 03.2008
- Oversaw IT operations and led system improvements to support business needs.
Senior Systems Engineer
Computer Integrations Australia
02.1997 - 10.2006
- Provided advanced technical support and system engineering for diverse IT environments.
Education
Skills
- IT Strategy & Digital Transformation
- Infrastructure management
- Cybersecurity compliance
- System performance monitoring
- Disaster recovery
- IT service delivery
- Vendor management
- Helpdesk support
- Team leadership
- Cross-functional collaboration
- Strategic planning
- Problem solving
- Effective communication
- Network infrastructure installation
- Operating systems
- Cybersecurity & Risk Management
- Cloud & Hybrid Infrastructure
- Incident Response & Disaster Recovery
- Core Infrastructure Expertise
- Agile Leadership & Communication
- Task prioritization
- Information security
- Hardware and software maintenance
- Network infrastructure connectivity
- Incident management
- Effective customer communication
- IT security management
- Telecommunications
- Server administration
- Network administration
- Backup and recovery
- Application support
- Software deployment
- Problem diagnosis
- ITIL framework
- IT budgeting
- Capacity planning
- Virtualization technologies
- Hardware troubleshooting
- Disaster recovery planning
- Reliability
- Analytical thinking
- Analytical skills
- Self motivation
- Problem-solving aptitude
- Adaptability
- Problem-solving
- Systems integration
- IT infrastructure
References
Available on request
References
References available upon request.
Timeline
IT Infrastructure Manager APAC (Asia Pacific)
Lindt & Sprüngli (Australia) PTY LTD
06.2021 - 02.2025
IT Infrastructure Manager
Lindt & Sprüngli (Australia) PTY LTD
03.2014 - 06.2021
IT Service Delivery Manager
Lindt & Sprüngli (Australia) PTY LTD
03.2008 - 06.2014
IT Manager
Lindt & Sprüngli (Australia) PTY LTD
10.2006 - 03.2008
Senior Systems Engineer
Computer Integrations Australia
02.1997 - 10.2006
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