Summary
Overview
Work History
Education
Skills
Certification
Activities
Languages
Timeline
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Keith Phan

Noble Park

Summary

IT graduate with hands-on experience providing technical support to end-users in both sales and academic environments. Skilled in troubleshooting hardware/software, networking, and system administration with strong customer service and communication skills. Seeking a Level 1/2 IT Support or Help Desk role to apply technical knowledge and problem-solving abilities.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Assistant

Harvey Norman Computers
09.2023 - 03.2025
  • Provided technical assistance to customers, including installation of computer components and software.
  • Troubleshot and resolved issues in-person and over the phone, ensuring minimal downtime.
  • Assisted users with data transfers, system configuration, and security software installations.
  • Guided customers in using devices and applications, ensuring positive user experience.
  • Contributed to sales targets by combining technical expertise with customer service skills.

Education

Bachelor of Science - Information Technology

RMIT University
Melbourne, VIC
12-2024

Skills

  • Technical Support: Hardware/software troubleshooting, installations, user guidance, data migration, remote support
  • Systems & Administration: Windows Server, Microsoft 365, Active Directory, VMware ESXi
  • Networking: TCP/IP, DNS, DHCP, VPNs, firewall configuration
  • Cloud fundamentals: AWS
  • Tools & Remote Support: TeamViewer, AnyDesk, ticketing systems
  • Programming & Scripting: Python, Bash, JavaScript, MySQL
  • Soft Skills: Customer service, communication, problem-solving, training users

Certification

  • AWS Certified Cloud Practitioner

Activities

  • RMIT Peer Mentor: Provided guidance and support to bachelor students
    struggling with their studies and assignments. Organized and conducted study
    sessions to help peers understand complex concepts and improve academic
    performance.
  • I Belong: A volunteer program to help Year 9 and 10 students with the
    fundamentals of HTML, CSS, and JavaScript through interactive workshops
    and hands-on projects on RMIT campus. Gave students career advice in
    computer science and IT.

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Sales Assistant

Harvey Norman Computers
09.2023 - 03.2025

Bachelor of Science - Information Technology

RMIT University

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Keith Phan