Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keith Markus Garcia

Gracemere,QLD

Summary

Committed job seeker skilled in meeting company needs through consistent and organized practices. Demonstrated ability to work under pressure, adapt to new situations, and overcome challenges to enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Airline Customer Service Agent

Winkel aviation
Rockhampton, QLD
02.2024 - Current
  • Greeted passengers and provided information about departure and arrival times.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Resolved customer complaints in a timely manner.
  • Communicated effectively with other departments to ensure the best customer experience possible.
  • Monitored security checkpoints to ensure safety of passengers and staff members alike.
  • Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
  • Followed company policies and procedures related to customer service operations at all times.
  • Performed check-in procedures for both domestic and international flights.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Ensured all boarding passes were printed accurately prior to flight departure time.
  • Processed refunds, exchanges, and upgrades when necessary.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Filed reports of passenger complaints or incidents that occurred during travel process.

Front of House Supervisor

Two Brothers Cafe/Cater Care
Rockhampton, QLD
11.2022 - 02.2024
  • Supervised a team of 10 front-of-house staff to ensure quality customer service.
  • Monitored and reviewed daily operations, such as seating arrangements, sanitation standards, and inventory levels.
  • Conducted weekly training sessions for new hires on restaurant policies and procedures.
  • Provided feedback to employees regarding performance and customer satisfaction.
  • Organized employee schedules to ensure adequate staffing during peak hours.
  • Resolved customer complaints in a professional manner.
  • Implemented cost saving measures to reduce operating expenses while maintaining quality standards.
  • Enforced safety regulations and maintained cleanliness throughout the restaurant.
  • Assisted with ordering supplies and equipment necessary for daily operations.
  • Managed financial transactions at the end of each shift ensuring accuracy in cash handling procedures.
  • Ensured compliance with all local health codes by regularly inspecting kitchen areas and equipment.

Crew Member/ Delivery Driver

pizza hut
Oakey , Qld
08.2020 - 12.2021
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Education

High School Diploma -

Oakey State High School
Oakey, QLD
11-2021

Skills

  • Cultural Awareness
  • Detail Oriented
  • Customer Documentation Review
  • Adaptability and Flexibility
  • Health and safety compliance
  • Front Desk Operations

References

  • Jackson Heard (DutyManager Winkel Aviation) jackson.heard@winkel.com.au
  • Janey Tupou Scarth-Johnson (Port manager Winkel Aviation) janey.scarth-johnson@winkel.com.au,
  • Marcus Doyle (Two Brothers Cafe Bar Manager) marcus.doyle@catercare.com.au
  • Brendan Scifleet (Pizza Hut Manager/Store Owner) +61407299384

Timeline

Airline Customer Service Agent

Winkel aviation
02.2024 - Current

Front of House Supervisor

Two Brothers Cafe/Cater Care
11.2022 - 02.2024

Crew Member/ Delivery Driver

pizza hut
08.2020 - 12.2021

High School Diploma -

Oakey State High School

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Keith Markus Garcia