Keizan Tandukar

- Drive new business and cross-sell growth through effective lead generation and conversion of warm leads into active clients.
- Manage the renewal of insurance policies for existing business clients, ensuring seamless service delivery and high client satisfaction.
- Negotiate policy terms with internal and external underwriters to secure optimal coverage tailored to client needs.
- Consistently achieve personal and team retention and new business targets, contributing to overall business success and growth.
- Providing exceptional customer service by responding quickly to inquiries, resolving issues and anticipating client's needs.
- Demonstrate strong multitasking abilities while navigating complex technologies, including Salesforce and various insurer's platforms.
- Educate clients on various insurance products, enabling informed decisions regarding their coverage options.

• Providing exceptional service to Business Insurance customers in Australia and New Zealand via phone, ensuring their needs are met and sales targets are achieved on a daily and monthly basis
• Assisting customers with their Business Insurance inquiries, offering in-depth information on products and policies tailored to their specific requirements
• Ensuring compliance with applicable government rules and regulations to guarantee adherence to legal standards
• Supporting the onboarding process of new sales consultants by offering comprehensive training and guidance on product knowledge as well as system processes.

- Delivering outstanding customer service to Business Insurance clients by helping them nagivate through insurance products and achieving sales KPI along with maintaining high level of adherence

- Answer enquiries and provide information on business insurance products, policies and services

- Create a great working environment by maintaining good relationships with fellow staffs and management

- Ensuring the guidelines maintained by the company and government is adhered while completing the sales process

• Serving existing and prospective new customers with their telecommunication needs and solutions
• Helping customers with their enquiries in their bills, accounts and features of mobile phone, internet, and home entertainment
• Meeting daily, weekly, and monthly KPI’s with excellent customer service.

• Delivering exceptional service over the phone to Allianz General Insurance customers and achieving daily and weekly targets accordingly
• Answering enquires and providing detail information on insurance products, product disclosure statement and services provided by Allianz
• Ensuring every sale of Insurance product for Car, Home and Landlord Insurance is done with high compliance level as per the regulation of Australian Government
• Review insurance applications and confirm coverage, premiums and other insurance information.