Ke (KK) Wu
Melbourne,VIC
Summary
Multilingual with a Master’s degree and expertise in grammar, cross-cultural communication, and diplomatic language services. Proven ability to deliver support in communication with high-accuracy interpretation (consecutive/simultaneous) for varies different settings; Apply advanced linguistic analysis and research skills to produce precise translations, policy documents, or educational materials.
Combine emotional intelligence and diplomatic communication to navigate sensitive stakeholder interactions. Understands customer service through 3+ years of working in high-end hospitality & retail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Free Lance Interpretor
Connecting Now
01.2025 - Current
- Provided remote interpretation for institutions such as VicRoads and Alfred Health, assisting clients with regulatory procedures, and legal documentation, ensuring precise multilingual communication. Managed more than 2000 minutes of interpretaion time.
- Collaborated with administrative staff to streamline multilingual processes, reducing miscommunication risks.
Client Advisor
OMEGA, SGA Australia
09.2024 - Current
- Provided administrative and operational support in a high-standard organization, managing schedules, documentation, and stakeholder communications with precision.
- Applied emotional intelligence and conflict-resolution techniques—honed through the external training programs provided by the company —to enhance service delivery and foster positive relationships.
- Optimized workflows and maintained compliance with organizational protocols, demonstrating strong process management and attention to detail.
- Leveraged customer service expertise to handle sensitive inquiries, ensuring professionalism and efficiency in luxury environments. Achieved top sales the first month on position.
Translator Internship
Melbourne Asia Review
08.2023 - 09.2023
- Translated written documents and correspondence between English and Chinese, ensuring accuracy and cultural relevance.
- Assisted in the localization of marketing materials and website content, adapting language and tone to target audience preferences.
- Conducted research to verify terminology and context, enhancing translation quality and consistency.
- Proofread and edited translations to meet quality standards and client specifications.
- Collaborated with senior translators and project managers to streamline workflow and meet tight deadlines.
- Maintained detailed records of translation projects, including tracking progress and managing documentation.
- Produced two publications of translation for all academic users of the organization on the two topics following - “INTERVIEW: Is Asian Studies and ‘Asia literacy’ in crisis in Australia and what is its future?” & “What motivates students to study Chinese at Australian universities and did this change during the COVID-19 pandemic?”
Part Time/ Casual Team Member
Sandro Emporium
04.2022 - 07.2024
- Delivered expert product recommendations and addressed customer inquiries with a friendly and engaging approach.
- Consistently ranked as a top sales performer, surpassing individual and team KPIs.
- Managed online order fulfillment, processed stock requests, and coordinated transfers across stores nationwide.
- Conducted regular stock audits and maintained an organized back-of-house area in alignment with company standards.
- Executed visual merchandising tasks in accordance with company guidelines.
Education
Translation And Interpretation
University of Melbourne
Parkville, VIC07-2024
Bachelor of Arts - In Chinese Literature
Monash University
Bachelor Of Arts11-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Fast learner
Certification
- NAATI Certified Interpretor
Languages
Chinese
Native or Bilingual
English
Native or Bilingual
Timeline
Free Lance Interpretor
Connecting Now
01.2025 - Current
Client Advisor
OMEGA, SGA Australia
09.2024 - Current
Translator Internship
Melbourne Asia Review
08.2023 - 09.2023
Part Time/ Casual Team Member
Sandro Emporium
04.2022 - 07.2024
Translation And Interpretation
University of Melbourne
Bachelor of Arts - In Chinese Literature
Monash University
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