Summary
Overview
Work History
Education
Skills
Timeline
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Kelei Biar

Franklin,ACT

Summary

Adept at transforming challenges into solutions, my tenure at Oasis Youth Services showcases a robust blend of multicultural competence and case documentation prowess. Spearheaded innovative outreach strategies, enhancing program effectiveness and fostering strong community partnerships. My approach, characterized by empathy and strategic planning, consistently delivers impactful results in complex care systems. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Customer Service Officer
01.2024 - Current
  • Interacting with a diverse range of individuals including people in vulnerable circumstances with professionalism, empathy and a willingness to help them.
  • Delivering a range of customer service functions, including call centre or processing work, face to face services, debt management, compliance, program management support, and service desk support work.
  • Building an awareness of the digital services and helping customers to conduct their business with Services Australia.

Youth Services Case Manager

Oasis Youth Services,
05.2017 - 01.2024
  • Empowered families to navigate complex systems of care, providing information and guidance on available resources.
  • Strengthened community partnerships by fostering relationships with local organizations and resources providers.
  • Increased program effectiveness by monitoring and evaluating progress, adjusting interventions as needed.
  • Collaborated with external stakeholders, ensuring seamless coordination of care across multiple service providers for optimal results.
  • Improved youth engagement by implementing innovative outreach strategies tailored to individual needs.
  • Conducted thorough assessments to identify client needs, goals, preferences, strengths, and challenges effectively informing intervention strategies.
  • Advocated for clients'' rights, addressing barriers to success and promoting self-advocacy skills in youths served.
  • Acted as advocate for children in 12 court settings.

Disability Case Manager

Actual Care Australia Disability Services
05.2021 - 11.2021
  • Oversaw successful transitions from short-term disability claims to long-term ones when necessary, ensuring continuity of care for clients facing extended periods out of work due to disabilities.
  • Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies.
  • Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
  • Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.
  • Improved the disability case management process by streamlining documentation and communication procedures.
  • Trained new disability case managers on company policies, procedures, and best practices, contributing to a knowledgeable workforce.

Disability Support Worker

Quest Care Disability Services
01.2020 - 05.2021
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.

Disability Support Worker

Civic Disability Services
02.2019 - 01.2020
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.

Education

Bachelor of Social Science And Human Service -

University of South Australia
Adelaide, SA
09.2012

Skills

  • Case Documentation
  • Juvenile Justice System
  • Individualized Service Planning
  • Multicultural Competence
  • Child Welfare Knowledge
  • Family engagement
  • Mental Health Assessment
  • Special Needs Support
  • Trauma experience
  • Case Planning
  • Report Writing
  • Motivational Interviewing

Timeline

Customer Service Officer

Customer Service Officer
01.2024 - Current

Disability Case Manager

Actual Care Australia Disability Services
05.2021 - 11.2021

Disability Support Worker

Quest Care Disability Services
01.2020 - 05.2021

Disability Support Worker

Civic Disability Services
02.2019 - 01.2020

Youth Services Case Manager

Oasis Youth Services,
05.2017 - 01.2024

Bachelor of Social Science And Human Service -

University of South Australia

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Kelei Biar