Kelina Moothoo Curpen
Summary
- Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
- Diligent admin with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Australia Post
03.2022 - 07.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Domestic Cleaner
Absolute Domestics
06.2021 - 03.2022
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Warehouse Worker
Lite N Easy
03.2018 - 11.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 20 Kg.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Cook
Dome Cafe
06.2012 - 12.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook
Lulu La Delizia
09.2011 - 11.2013
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Apprentice Chef
Comfort Hotel
07.2009 - 12.2012
- Set up food stations by following chef's orders.
- Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
- Maintained well-organized mise en place to keep work consistent.
- Prepared cooking ingredients for chef.
- Participated in staff training sessions to learn new culinary techniques, elevating the overall skill set within the kitchen team.
- Performed other tasks as assigned by sous chef or chef
- Contributed to a supportive team atmosphere by assisting fellow team members during peak service hours when needed.
Food and Beverage Attendant
Hungry Jack's
12.2008 - 07.2009
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted customers to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Cashier
Red Rooster Restaurant
09.2008 - 12.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Cert 3 in Aged Care
Selmar Institute of Education
Melbourne, VICNo Degree - Diploma in Hotel Management
Australian School of Tourism And Hotel Management
Perth, WA12-2011
No Degree -
Australian School of Tourism And Hotel Management
Perth, WA07-2009
High School Diploma -
Manilall Doctor State Secondary School
Mauritius12-2007
Skills
- Focused and detail-oriented
- Exceptional time management
- Able to do safe lifting of heavy items
- Stockroom Procedures
- Packaging and Picking
- Boxing and Labelling
- Reliability and punctuality
- Standard operating procedures
- Complaint handling
- Computer skills
- Data entry
- Office administration
- Administrative support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, achieved KPIs
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Responded to over 40 customer inquiries each day.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Certification
Cert 3 in Commercial Cookery
Diploma in Hotel Management
Cert 3 in Aged Care (incomplete)
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Customer Service Officer
Australia Post
03.2022 - 07.2023
Domestic Cleaner
Absolute Domestics
06.2021 - 03.2022
Warehouse Worker
Lite N Easy
03.2018 - 11.2019
Cook
Dome Cafe
06.2012 - 12.2014
Cook
Lulu La Delizia
09.2011 - 11.2013
Apprentice Chef
Comfort Hotel
07.2009 - 12.2012
Food and Beverage Attendant
Hungry Jack's
12.2008 - 07.2009
Cashier
Red Rooster Restaurant
09.2008 - 12.2008
Cert 3 in Commercial Cookery
Diploma in Hotel Management
Cert 3 in Aged Care (incomplete)
No Degree - Cert 3 in Aged Care
Selmar Institute of Education
No Degree - Diploma in Hotel Management
Australian School of Tourism And Hotel Management
No Degree -
Australian School of Tourism And Hotel Management
High School Diploma -
Manilall Doctor State Secondary School
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