Summary
Overview
Work History
Education
Skills
References
Languages
Certification
References
Timeline
Generic

Kelita King

Perth,Australia

Summary

Energetic and ambitious professional with extensive experience in hospitality and food and beverage sectors. Proven ability to deliver exceptional customer service in high-pressure environments, ensuring positive dining experiences. Strong skills in communication, teamwork, and conflict resolution, complemented by a solid understanding of cuisine and wine pairings. Committed to maintaining efficiency and professionalism while managing busy restaurant operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Dome Cafe
Perth City, Australia
10.2021 - 11.2023
  • Ensured quality and customer satisfaction through preparation and service of hot and cold beverages.
  • Operated cash register, accurately processing transactions and managing customer payments.
  • Served food efficiently while adhering to hygiene and presentation standards.
  • Checked in with customers during meal service to confirm satisfaction levels.
  • Maintained clean work station by restocking supplies and wiping down counters.

Retail Assistant

The Salvation Army
Mirrabooka, Australia
01.2020 - 01.2022
  • Facilitated positive customer experiences by addressing inquiries and concerns efficiently.
  • Processed transactions with accuracy to enhance overall operational effectiveness.
  • Engaged collaboratively with customers and team members to support seamless operations.
  • Ensured all items were properly labeled and priced for customer clarity.
  • Organized storeroom inventory systematically by size, color, or type.
  • Conducted regular inventory checks to maintain precise stock control.
  • Adhered to company policies on returns, exchanges, and refunds for consistent service.
  • Greeted customers warmly upon entry to promote a welcoming shopping environment.

Crew Member

McDonald's
Girrawheen, Australia
01.2017 - 01.2020
  • Delivered efficient service, enhancing positive dining experiences for customers.
  • Engaged customers and team members to promote seamless operations.
  • Processed takeout orders promptly to ensure timely meal delivery.
  • Informed customers about daily specials in an engaging manner.
  • Managed check-out processes, ensuring accurate cash register operations and payment handling.
  • Completed opening and closing tasks, including workstation setup and surface cleaning.
  • Restocked kitchen supplies, maintaining inventory of food products and utensils.
  • Maintained cleanliness in front-of-house and back-of-house areas to uphold hygiene standards.

Retail Assistant

Coles
Alexander Heights, Australia
06.2016 - 06.2019
  • Interacted effectively with customers and team members to ensure seamless operations.
  • Assisted customers with inquiries, orders, and concerns to enhance overall experience.
  • Organized storeroom items on shelves by size, color, and type for improved accessibility.
  • Processed payments accurately using cash register, credit card machine, and POS system.
  • Set up promotional displays, signage, and window presentations to attract customer attention.
  • Maintained up-to-date knowledge of all store products to provide informed assistance.
  • Addressed customer complaints professionally while pursuing effective resolutions.
  • Welcomed customers, offered assistance in locating items, and suggested merchandise tactfully.

Education

Year 12 Certificate -

Balga Senior High School
Perth
01.2017

Skills

  • Problem solving
  • Fast learner
  • Multitasking
  • Adaptability
  • Customer service
  • Communication skills
  • Teamwork and collaboration
  • Time management
  • Cash handling expertise
  • Attention to detail
  • Menu presentation and serving expertise
  • Price memorization

References

James Rayne, Global College, James@globalcollege.edu.au, 0406161772

Languages

English
Native/ Bilingual

Certification

White Card – Achieved February 2025 (Certified for construction site safety and regulations)

References

References available upon request.

Timeline

Waitress

Dome Cafe
10.2021 - 11.2023

Retail Assistant

The Salvation Army
01.2020 - 01.2022

Crew Member

McDonald's
01.2017 - 01.2020

Retail Assistant

Coles
06.2016 - 06.2019

Year 12 Certificate -

Balga Senior High School

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Kelita King