Kellarney Nichols
Redcliffe
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Image Property Services
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Shift Manager
McDonald's
06.2019 - 06.2023
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Defined clear targets and objectives and communicated to other team members.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
No Degree -
Redcliffe State High School
Redcliffe, QLD03.2020
Skills
- Problem-Solving Techniques
- Team Member Motivation
- Employee Support
- Dropping Safe Cash
- Managing Cash Register
- Social Media Platforms
Certification
McDonald's Head Office Course:
- Advancing Your Leadership as a shift manager
- Leadership Transition For a shift Manager
- Certificate III in Retail and Retail Management
- McCafe Barista course
- Crew Coach development course
I also received the team building award while i was completing, Advancing Your Leadership course, which is highly recognised at McDonald's
Timeline
Receptionist
Image Property Services
09.2023 - Current
Shift Manager
McDonald's
06.2019 - 06.2023
No Degree -
Redcliffe State High School
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