Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Hi, I’m

Kelly Bennett

Vermont,VIC
Kelly Bennett

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilising customer service best practices and adept at exploring different solutions to address customer needs effectively.


Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation, bringing exceptional skills in oral and written communication, active listening and analytical problem-solving skills. Articulate, energetic and results-oriented with passion for developing relationships, and growing businesses.

Overview

27
years of professional experience

Work History

JustCuts

Senior Stylist
11.2023 - Current

Job overview

  • Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
  • Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
  • Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
  • Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.

Self Employed

Freelance Hairdresser/Makeup Artist
05.2017 - Current

Job overview

  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Conferred with producers, customers and performers to determine desired appearance.
  • Styled hair and makeup for customers for special events and occasions.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.

Doughbot Enterprises

Production Manager
03.2017 - 11.2023

Job overview

  • Planned, organised and managed operations, including ordering materials and supplies, workflow management and timely production.
  • Standardised production procedures, job roles and quality assurance guidelines.
  • Identified and planned for resources needed to accomplish production objectives.
  • Managed documentation of and training on production procedures and work instructions.
  • Assessed manufacturing processes and recommended improvements to increase productivity.
  • Coordinated activities required to bring product to market, including aligning teams involved and bridging any gaps between different functions.
  • Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability.
  • Researched, tested, and developed new materials for production.
  • Directed improvements in safety, product quality, service and cost efficiency.

Salon 460

Senior Stylist
01.2014 - 03.2017

Job overview

  • Designed individualised plans to assist clients' needs.
  • Offered highly skilled and diverse salon services to many daily clients in a fast paced environment.
  • Handled payment transactions using Kitomba software, to maintain accuracy and payment processes.
  • Monitored all trends to better serve customer needs.
  • Attended social and networking events to engage in prospecting activities and grow personal book of business.
  • Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
  • Unpacked incoming shipments and organized and displayed inventory to enhance client experience.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Created memorable customer experiences.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.

Self Employed

Freelance Stylist and Makeup Artist
06.2013 - 12.2013

Job overview

  • Professionally applied makeup and hairstyling to several clients per week for outings, formals, weddings, and other special occasions and events.

Short And Curly Hair And Beauty

Salon Owner/Operator
10.2010 - 06.2013

Job overview

  • Used print strategies such as newspaper ads, business catalogues and marketing brochures to bring in and capture new customer business.
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
  • Reconciled daily sales, returns and financial reports.
  • Maintained a motivated and well-paid team of employees.
  • Competed and placed, in highly coveted photographic competitions.
  • Conducted seminars to hundreds of students and peers.

Eva Hair Care

Senior Stylist
02.1998 - 10.2010

Job overview

Education

Newtown High School Of The Performing Arts
Newtown, Sydney

High School Diploma

University Overview

Granville Technical College
Granville, Sydney

University Overview

Sydney College Of Makeup Art
Sydney, NSW

University Overview

Skills

  • Workflow Efficiency
  • Customer Service
  • Cash Register/POS Operations
  • Social Perceptiveness
  • Customer Interaction
  • Active Listening
  • Problem-solving abilities
  • Computer Proficiency
  • Critical Thinking
  • Professional telephone demeanour

Additional Information

Additional Information

References:

Megan Lee - Former Manager

0410 602 946

megan@dbot.com.au


Lynne Kelly - Former Employer

0411 455 297

lynnekelly7@gmail.com


Kristy Myles - Warehouse Coordinator

0400 750 880

kristymyles@hotmail.com

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Stylist
JustCuts
11.2023 - Current
Freelance Hairdresser/Makeup Artist
Self Employed
05.2017 - Current
Production Manager
Doughbot Enterprises
03.2017 - 11.2023
Senior Stylist
Salon 460
01.2014 - 03.2017
Freelance Stylist and Makeup Artist
Self Employed
06.2013 - 12.2013
Salon Owner/Operator
Short And Curly Hair And Beauty
10.2010 - 06.2013
Senior Stylist
Eva Hair Care
02.1998 - 10.2010
Newtown High School Of The Performing Arts
High School Diploma
Granville Technical College
Sydney College Of Makeup Art
Kelly Bennett