Kellee Gilmour
Joondalup,WA
Summary
Proactive and meticulous Business Manager with over 15 years of experience in Travel industry. Proficiencies in i sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
24
24
years of professional experience
Work History
Office Manager/Logistics Manager
Deltawest Training
09.2020 - Current
- Scheduled training schedules for clients to obtain their truck licences.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained CRM database with customer updates and report generation.
Business Development Manager
Australia Pacific Touring (APT)
06.2011 - 11.2020
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Negotiated, prepared and signed contracts with clients.
- Performed research to uncover potential target areas, markets and industries.
- Represented company and promoted products at conferences and trade association meetings.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Generated new business with marketing initiatives and strategic plans.
- Created reports and presentations detailing all of APT product.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
Area Sales Manager
Globus Family Of Brands
03.2009 - 06.2011
- Built lasting relationships with clients through outstanding customer service interactions.
- Exceeded targets by building, directing and motivating high-performing sales.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Creative Holidays
Trainer, Reservations
01.2002 - 06.2011
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
Education
Certificate 3 in Travel And Tourism
TAFE WA
Perth12.2011
Skills
- Customer Relations
- Team Bonding
- Information Protection
- CRM Software
- Senior Leadership Support
- Travel Coordination
- Business Administration
- Staff Training
- Training and Development
- Presentation Design
- Human Resources
- Conflict Management
Timeline
Office Manager/Logistics Manager
Deltawest Training
09.2020 - Current
Business Development Manager
Australia Pacific Touring (APT)
06.2011 - 11.2020
Area Sales Manager
Globus Family Of Brands
03.2009 - 06.2011
Creative Holidays
Trainer, Reservations
01.2002 - 06.2011
Certificate 3 in Travel And Tourism
TAFE WA
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