Kellee Hansen

Postal Services Officer

Australia Post

08.2012 - 05.2024

Completed daily administrative tasks such as updating records, filing documents, and managing inventory levels.
Assisted customers in selecting appropriate shipping methods, leading to increased revenue from postage sales.
Strengthened teamwork among colleagues through effective communication and collaboration on tasks.
Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.
Supported colleagues during periods of high workload, demonstrating flexibility and adaptability in taking on additional tasks when needed.
Promoted an inclusive workplace culture through respectful interactions with peers and supervisors from diverse backgrounds.
Guaranteed confidentiality of sensitive information by following proper handling procedures for classified mail items.
Improved customer satisfaction by promptly addressing inquiries and resolving issues related to postal services.
Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
Assisted management in meeting performance goals by staying informed about company policies and regulations regarding postal operations.
Supported smooth operations at the post office counter through precise record-keeping and organization of supplies.
Provided prompt assistance with passport applications, helping customers complete forms correctly and verifying required documentation.
Managed financial transactions accurately, ensuring correct payments for postal products and services.
Monitored post office lobby area for cleanliness and orderliness, providing a welcoming atmosphere for customers visiting the facility.
Monitored inventory of postage stamps and made orders to replenish.
Monitored performance of junior team members and offered support.
Utilized customer service skills to provide exceptional service for repeat clientele.
Added accurate data entry into computer system to complete transactions.