Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Bowles

Australind

Summary

Dynamic Administrative Support Officer with a proven track record at Edenlife Lifestyle Community, excelling in document management and customer service. Recognized for enhancing workflow efficiency and maintaining accurate records. Proficient in Microsoft Office Suite, I foster strong relationships, problem solving and deliver exceptional support, ensuring resident satisfaction and operational excellence.

Overview

43
43
years of professional experience

Work History

Administrative Support Officer

Edenlife Lifestyle Community
07.2021 - Current
  • Provide timely, high quality admin support to the Community Manager.
  • Maintain stationery, sales collateral, and promotional stock.
  • Reconcile petty cash
  • Maintain accurate resident records in CRM system
  • Participated in team training sessions to develop skills in administrative processes and tools.
  • Handled incoming calls and inquiries, providing timely responses to enhance customer service experience.
  • Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
  • Contributed to the development of office procedures, improving overall workflow efficiency.
  • Raise Purchase orders and approve operational invoices within limits
  • Maintain register of caravan/boat storage bays and notify finance team.
  • Maintain maintenance register
  • follow up maintenance requests from residents
  • arrange maintenance for clubhouse and landscaping.
  • Co-ordinate gas connections requests and gas fitter services for new homes.
  • from 2022 to 2025 perform Practical Completion Inspections of new homes with builder.
  • ensure resident move-in-documentation is completed and submitted to finance.
  • serve as first point of contact for residents queries.
  • guide residents on installation of communication equipment and troubleshoot any concerns.
  • Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
  • Prepared presentations for Community Channel using PowerPoint skills.
  • Handled incoming and outgoing mail.
  • Resolved Residents concerns efficiently to promote satisfaction and loyalty.
  • Prepare Agenda and record minutes for monthly residents meetings.
  • Provided exceptional customer service by promptly addressing inquiries, home maintenance from residents,clients, vendors, or internal staff members via phone or email correspondence.
  • Process residents new home 6 monthly Builder review and follow up.
  • distribute urgent communications via bulk SMS system.
  • Support Sales Manager in all sales enquiries
  • Report hazards, injuries and submit relevant forms
  • issue home delivery notice and exclusion zone notifications to residents.
  • Prepare Addendas for onsite builders
  • prepare receipts for client payments
  • Preparations of site aggreements for new residents

Owner/Cafe Manager

Bethanie Filelds Age Care Facility
01.2013 - 06.2021


  • Oversaw inventory management, reducing waste through effective stock control measures.
  • Established quality assurance protocols to maintain high service standards across operations.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and mentored staff in cafe procedures, enhancing team performance and service quality.
  • Implemented health and safety protocols, maintaining compliance with local regulations and standards.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Purchased food and cultivated strong vendor relationships.
  • Maintain accounts ready for tax and preparation of accounts for PAY as you go and GST reporting.

Licensed Family Childcare Provider

YMC WA
06.2003 - 08.2019
  • Developed individualized educational plans to enhance child development and learning outcomes.
  • Implemented health and safety protocols ensuring a secure environment for children.
  • Fostered strong communication with parents to address concerns and promote child well-being.
  • Organized age-appropriate activities encouraging social, emotional, and cognitive growth.

Purchasing Officer

Geographe Enterprises
11.1997 - 01.2002
  • Negotiated contracts with suppliers to secure favorable terms and pricing.
  • Managed procurement processes, ensuring alignment with organizational goals and budgets.
  • Developed and maintained strong relationships with key vendors to enhance supply chain efficiency.


Accounts Payable Clerk

NZI Sercurities Western Limited
03.1985 - 08.1997

Accounts Payable Clerk

JR Engineering
04.1993 - 03.1997
  • Processed vendor invoices accurately and efficiently, ensuring timely payments.
  • Managed expense reports, verifying compliance with company policies.
  • Reconciled accounts payable statements to maintain accurate financial records.
  • Collaborated with internal departments to resolve payment discrepancies promptly.

Administration Office/maternity Releif

Bunnings Warehouse
03.1992 - 03.1993
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Accounts Payable Clerk

Paragon Resources
03.1987 - 10.1992
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Accounts Clerk

Bunnings Warehouse
03.1983 - 02.1985

Education

High School Diploma -

Newton Moore Senior HighSchool
Bunbury, WA
12-1981

Skills

  • Office administration support
  • Document management
  • Effective calendar coordination
  • Document organization
  • Effective verbal communication
  • Systematic document arrangement
  • Agenda development
  • Cost allocation
  • Spreadsheet design and management
  • Intermediate in Myob and Xero
  • Customer service expertise
  • Accurate account reconciliation
  • Document confidentiality management
  • Accurate data entry for registrations
  • Procurement coordination
  • Proficient in Microsoft Office Suite
  • Effective listening
  • Payroll administration
  • Time management expertise
  • Office administration
  • Clear interpersonal communication
  • Database administration
  • Proficient in administrative tasks
  • Professional maturity
  • Recordkeeping and documentation
  • Efficient filing and record management
  • Email organisation
  • Relationship building
  • Digital document scanning
  • Operational support services
  • Excel spreadsheets
  • Detailed account reconciliation
  • Spreadsheet management
  • Presentation preparation
  • Database administration
  • Effective problem solver
  • Experience with Sage 50 US
  • Accounts receivable and payable
  • Teamwork
  • Service excellence

Timeline

Administrative Support Officer

Edenlife Lifestyle Community
07.2021 - Current

Owner/Cafe Manager

Bethanie Filelds Age Care Facility
01.2013 - 06.2021

Licensed Family Childcare Provider

YMC WA
06.2003 - 08.2019

Purchasing Officer

Geographe Enterprises
11.1997 - 01.2002

Accounts Payable Clerk

JR Engineering
04.1993 - 03.1997

Administration Office/maternity Releif

Bunnings Warehouse
03.1992 - 03.1993

Accounts Payable Clerk

Paragon Resources
03.1987 - 10.1992

Accounts Payable Clerk

NZI Sercurities Western Limited
03.1985 - 08.1997

Accounts Clerk

Bunnings Warehouse
03.1983 - 02.1985

High School Diploma -

Newton Moore Senior HighSchool

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Kelli Bowles