Kelli Davidson
Innisfail
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Account Manager
SUNDOWN ABRASIVE BLASTING
07.2004 - 05.2024
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Quoted prices, credit terms and other bid specifications.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
Account Manager
D & DM & GR GATTERA
07.2004 - 05.2024
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
Client Service Officer /Payroll Officer
INNISFAIL HOSPITAL
07.2002 - 06.2023
- Worked effectively with other team member to pay an overall employee base of 3500 within the Torres, Cape and Cairns Hinterland region.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
- Managed team purchase orders and account transactions.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Created, prepared, and delivered reports to various departments.
- Processed purchase orders, service contracts and financial reports.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed daily payment processing and drafted related financial documents.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Leveraged payroll software and automated processes to reduce errors.
- Accepted and processed payments, updated accounts and issued receipts.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved payroll service and delivery concerns.
- Used SAP / Workbrain, Lattice, Serviceline, Streamline, myHR, Solman and Fammis to prepare and submit database statistics, graphs and charts to accurately track financial movements.
Employee Relations Manager
QUEENSLAND HEALTH
08.2003 - 10.2003
- Reviewed documentation and identified financial discrepancies where applicable.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Managed conflict resolutions to encourage professional and positive relationships and peace and order.
- Implemented employee recognition and rewards systems to promote positive work environment.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Developed comprehensive employee relations programs and initiatives to increase organizational engagement.
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Organized and facilitated employee focus groups to gather feedback and insights.
- Documented and updated job descriptions as well as implemented wage surveys.
Receptionist Community Health
QUEENSLAND HEALTH
07.1994 - 07.2002
- Filing of patient records
- General filing
- Medical typing
- Answering phone and counter enquiries
- Customer enquiries
- Ordering of stock and stationery
- Arranging telephone and counter appointments for several services provided by Community Health such as: e Social Worker, Visiting Specialist Doctors, Community Health Nurses and Visiting Mental Health Teams
- Organising usage of Community Health rooms provided as a free service to visiting health professionals
- Responsible for booking of rooms on a regular basis by organisations such as Nursing Mothers' Association, and the Hearing Health Unit
- Patient record keeping for Child and Community Health Nurses visits' to Schools and in the Community Health Clinics
- Competent office duties associated with all aspects of the Community Health Centre.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
PTS Officer, Accounts Officer, Executive Assistant
QUEENSLAND HEALTH
06.1994 - 07.2002
- Communicated and resolved disputes with clients regarding outstanding travel arrangements, payments and adjustments.
- Assisted cashiers with processing customer payments and documenting orders.
- Input vendor payments and updated accounts to reflect new balances.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Overhauled processes for year-end inventory audits to improve accuracy.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations..
- Able to work well unsupervised or in a team environment.
Bar Attendant /Kitchen Hand
DOWNUNDER RESTURANT
04.1993 - 01.1994
- Greeted customers and provided friendly, knowledgeable service.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Operated POS system to collect payments from customers.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Checked ID cards and verified bar guests were of legal age.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Learned how to make wide variety of mixed drinks.
- Assisted in setting up and breaking down bar area for special events.
- Restocked ice, condiments, and snacks.
- Delivered food to customers at bar and tables.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
Cub Scout Leader
GOONDI SCOUT GROUP
01.1992 - 04.1993
- Supervising up to 12 children at any time
- Supervised camper activities to address behavioural issues and promote fun, safety and inclusivity.
- Assisted in preparing recreational materials and supplies for each activity.
- Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
- Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Ordered and maintained all recreational equipment.
- Administered basic first aid and medications per organizational guidelines, documenting incidents and communicating details to camp director.
Weekend Supervisor
BIG TOMATO FOODSTORE
09.1991 - 04.1993
- Supervision and training of junior shop assistants
- Responsible for opening and lock-up of the store
- Responsible for money and stock on the premises
- Ordering and receiving of goods
- Supervising stocktakes
- Supervising and organising up to 5 staff per day.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Directed cleaning, restocking and customer service activities.
- Oversaw team of 5 employees focused on exceptional retail service.
Shop Assistant
VIDEO EZY
10.1991 - 12.1991
- Processing of videos for store opening
- Stocktaking.
- Completed daily tasks accurately and on-time to support shop needs.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Checked incoming orders and organized new stock.
Checkout operator
COLES SUPERMARKET
03.1990 - 09.1990
- Operated cash register for cash, cheque and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Kitchenhand/Waitress
GOONDI HILL HOTEL
01.1987 - 03.1990
- Preparing meals for counter meals and evening barbeques
- Assisting with the cooking of meals
- Cleaning kitchen and all food preparation areas when kitchen closed.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Spare Parts Assistant
IRELAND FARMING
03.1989 - 01.1990
- Checking and certifying invoices on incoming goods
- Order of goods and organising delivery to companies and customers
- Serving customers
- Stocktaking
- Answering phones and enquires over the counter
- Car detailing.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Shop Assistant
WEST INNISFAIL NEWSAGENCY
03.1985 - 10.1987
- Stocktaking
- Organized shelves to remove slow moving items and add new merchandise.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- General office work, such as sending returns back, mailing, and accounts.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked incoming orders and organized new stock.
Education
Certificate II IN GOVERNMENT -
TAFE Queensland
Innisfail, QLDCERTIFICATE IN COMMERCIAL AND OFFICE STUDIES - BUSINESS
DEPARTMENT OF EMPLOYMENT, VOCATIONAL EDUCATION, TR
Innisfail, QLD06.1994
Skills
- Payroll coordination
- Data Integrity
- Customer Account Management
- Customer Service and Assistance
- Customer Data Confidentiality
- Accounts Payable and Accounts Receivable
- Clerical Support
- Calm and Professional Under Pressure
- Cultural Awareness
- Client Inquiries
- Invoice Preparation and Processing
- Administrative and Office Support
- Excellent Attention to Detail
Certification
Phone: 4061 3445
Mobile: 0409 447 306
Licence category: ‘A' class drivers licence and own reliable vehicle.
Timeline
Account Manager
SUNDOWN ABRASIVE BLASTING
07.2004 - 05.2024
Account Manager
D & DM & GR GATTERA
07.2004 - 05.2024
Employee Relations Manager
QUEENSLAND HEALTH
08.2003 - 10.2003
Client Service Officer /Payroll Officer
INNISFAIL HOSPITAL
07.2002 - 06.2023
Receptionist Community Health
QUEENSLAND HEALTH
07.1994 - 07.2002
PTS Officer, Accounts Officer, Executive Assistant
QUEENSLAND HEALTH
06.1994 - 07.2002
Bar Attendant /Kitchen Hand
DOWNUNDER RESTURANT
04.1993 - 01.1994
Cub Scout Leader
GOONDI SCOUT GROUP
01.1992 - 04.1993
Shop Assistant
VIDEO EZY
10.1991 - 12.1991
Weekend Supervisor
BIG TOMATO FOODSTORE
09.1991 - 04.1993
Checkout operator
COLES SUPERMARKET
03.1990 - 09.1990
Spare Parts Assistant
IRELAND FARMING
03.1989 - 01.1990
Kitchenhand/Waitress
GOONDI HILL HOTEL
01.1987 - 03.1990
Shop Assistant
WEST INNISFAIL NEWSAGENCY
03.1985 - 10.1987
Certificate II IN GOVERNMENT -
TAFE Queensland
CERTIFICATE IN COMMERCIAL AND OFFICE STUDIES - BUSINESS
DEPARTMENT OF EMPLOYMENT, VOCATIONAL EDUCATION, TR
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