Kelli Phillips
Elderslie,NSW
Summary
Dynamic and results-oriented professional with a proven track record at National Australia Bank and BTS Guru. Excelled in office administration and customer relations, enhancing operational efficiency and client satisfaction. Demonstrated leadership by mentoring teams and advancing to a key position. Skilled in calendar management and team collaboration, embodying a positive attitude and independent work proficiency.
Overview
37
37
years of professional experience
Work History
Personal Assistant to the Managing Director
BTS Guru
Sydney, NSW
08.2021 - 01.2025
- Prepared agendas for meetings and took minutes during meetings when required.
- Screened incoming calls, emails and other correspondence from internal and external sources.
- Implemented and maintained organizational systems to increase office efficiency.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Managed incoming and outgoing correspondence, email and faxes.
Decorating and Design
Truestone Builders
Sydney, NSW
07.2016 - 11.2020
- Collaborated with suppliers to source top-grade materials within design and budget constraints.
- Stayed current on new products and services by attending trade shows.
- Designed detailed custom boards showcasing fabric, wall finishes and flooring samples.
- Addressed customer requests with prompt efficiency.
- Conducted home site visits to evaluate customer requirements.
Banking Customer Service Representative
National Australia Bank
Sydney, NSW
02.1988 - 12.2005
- Informed customers about new products or services available through the bank.
- Collected deposits or payments and arranged for billing.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Mentored junior team members and managed employee relationships.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Advanced from proof operator to second-in-command of the branch, demonstrating leadership and operational expertise.
- Gained comprehensive experience in lending, contributing to the branch's financial services.
Education
High School Diploma -
Bass High
Bass Hill, NSW12-1997
Skills
- Office Administration
- Dedicated team player
- Training staff
- Strong communication skills
- Professional phone etiquette
- Customer friendly
- Leadership
- Customer relations
- Data entry
- Friendly, positive attitude
- Independent Work Proficiency
Custom
- My activities are, I enjoy Golf and Archery which are my two favourite activities , i also love walking, yoga and camping in my caravan.
- The Beach is my happy place
- I love my Family and my fur babies
- I enjoy watching sports such as NRL, Motor Racing and EPL (Soccer), UFC and Boxing
Timeline
Personal Assistant to the Managing Director
BTS Guru
08.2021 - 01.2025
Decorating and Design
Truestone Builders
07.2016 - 11.2020
Banking Customer Service Representative
National Australia Bank
02.1988 - 12.2005
High School Diploma -
Bass High
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