Kelli Stephens
Clontarf,QLD
Summary
Knowledgeable Risk Manager equipped with strategic planning and program leadership abilities honed in [Type] industry environments. Establishes strong and successful policies to mitigate risk at each level and establish clear procedures for assessments, prevention and containment. Familiar with regulatory requirements to maintain strict controls.
Results-driven [Job Title] bringing proven skills in administering [Type] risk management programs. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Zero Harm Systems and Risk Manager (ANZ)
Downer EDI Works
07.2023 - Current
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Collaborated with cross-functional teams to establish effective risk management practices across all business units.
- Managed and motivated employees to be productive and engaged in work.
- Led training courses for employees at all levels.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
Zero Harm Systems and Risk Manager
Downer Edi Works
01.2021 - 07.2023
- Facilitating projects to enhance the Zero Harm (ZH) culture, acting as a change agent for increased ZH maturity, and ensuring compliance with Downer's ZH management systems
- Managing change processes for sustainable ZH improvements, providing information on compliance, community expectations, and legal frameworks
- Contributing to the development of the Zero Harm strategic plan, while also managing its implementation, driving the content of the ZH road map, and continually reviewing ZH data analytics for effective monitoring of performance, including facilitating reporting and incident investigation processes
- Moderating INX in the ZH Team, overseeing system effectiveness, and initiating/revising management systems
- Liaising with System Administrators, managing risk registers, and leading the Critical Risk program
- Providing technical advice to Line Management on workplace risk identification and control
- Managing the yearly audit program, overseeing ZH performance reporting, and improving system functionality
- Designing Power BI dashboards for in-depth data analysis, overseeing the Zero Harm Road Map implementation, and building effective relationships with stakeholders
- Motivating the ZH team/operations staff, engaging with key stakeholders to improve systems, and conducting visible site visits while working according to Downer’s values
- Escalating issues or unsafe conditions that have not been adequately addressed to the line manager
- Utilising data analysis/analytics, and machine learning to inform Downer of ZH performance & deliver reports
- Influenced cross-departmental improvements in The Downer Standard by incorporating Day 1 Readiness checklist/process and requiring proactive reporting/registering of OFSC Projects
- Successfully transitioned our Road Services intranet site from SharePoint on premise to SharePoint Online
- Improved data capture in Zero Harm (ZH) systems through the creation of mandatory custom fields
- Developed Zero Harm communications for the Road Services business, including key Zero Harm messages weekly, monthly Tool Box Packs, and a monthly report card (Zero Harm News and Event Summary)
- Managed the tracking of our ZH Road Map through SharePoint lists and reported via a Power BI dashboard
- Continually coached and guided the broader Zero Harm team to enhance data capture and reporting
- Provided on-time & accurate EOM/End of Financial Year Zero Harm reporting for the Road Services division
- Ensured monthly Zero Harm Divisional upstream reporting was on time and accurate every month
Zero Harm Systems & Risk Specialist
Downer Edi Works
01.2019 - 01.2021
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Leading the strategic implementation of Zero Harm systems & risk framework across Road Services nationally
- Developing and executing educational initiatives, ensuring continuous improvement, and understanding of Zero Harm systems and risk frameworks among workforces
- Continuously assessing and enhancing the functionality and usability of ZH systems and risk framework tools, processes, and technologies
- Leading the design and development efforts for in-depth data analysis tools and reporting mechanisms
- Leveraging Power BI dashboards to deliver data analysis and reporting capabilities to the business. Empowering stakeholders with insights derived from data analysis, contributing to informed decision-making
- Collaborating with key stakeholders to ensure alignment between Zero Harm strategies and the evolving needs of the Road Services Business nationally
- Conducting educational programs and outreach to disseminate information on ZH systems, risk frameworks, and best practices throughout the organisation
- Identifying opportunities for continuous improvement in Zero Harm systems and risk management strategies, and supporting the integration of innovative strategies into all operational functions of Road Services
- Mentoring the ZH team, fostering a high-performance culture and ensuring alignment with Downers goals
- Championing ZH standards by implementing policies, processes, systems, and risk management strategies
- Conducting regular site visits, engaging with operational leaders, and providing on-the-ground support to reinforce Zero Harm principles
- Leading the development of comprehensive documentation related to Zero Harm processes, ensuring clarity and adherence to industry standards
HSEQ & HR Manager
MPA Surveying Pty Ltd
10.2016 - 09.2018
- I have successfully transitioned three separate Health and Safety, Quality, and Environmental Management systems into an Integrated Management System, ensuring all company risks are managed and compliance with the new ISO standards, removing information duplication, improving accessibility, effectiveness and team engagement
- This was achieved by developing and implementing a company intranet using SharePoint online that underpins the document control and management of the Integrated Management System and allowing the geographically diversely workforce to have seamless access 24/7
- Overall improvement of the company's Integrated Management System, was achieved through analysing all that we do, looking at not only what we do, but why and how, identifying ways that we can improve for the betterment of the entire company
- In streamlining our management system in collaboration with the team, I achieved buy-in, the team have taken ownership and are engaged, this required consultation across all levels of the organisation
- The team now continuously look for areas where they can become more efficient and therefore more effective
- I have also established an engaging onboarding, induction and review process that encourages continual two-way communication and feedback throughout the employment lifecycle, ensuring our team members feel respected, valued and rewarded
- Managing our team, from recruitment and selection, through inductions and continuous professional development, ensures we have the right people in our team, as we expand our operation this is critical
- A key element in our recruitment process is ensuring candidates have values that align with the business and the direction we are taking; in addition to having exceptional knowledge and skills in their areas of expertise.
Business & Systems Manager
DTS Group QLD Pty Ltd
01.2009 - 09.2016
- During my tenure with DTS the business underwent significant change and growth
- My contribution and focus on continual improvement resulted in major changes to our management systems
- In just under three years we developed, implemented and achieved triple certification of our Integrated Management System, implemented an ERP System and compliance management software
- I was the focal point in managing these improvement projects that today underpin the way DTS works to support and sustain the growth of the business
- I was responsible for leading DTS’s Business Support Unit which encompasses: Human Resources, Quality Assurance, Workplace Health and Safety, Project Support, Administration, Finance and Information Technology
- My team and I provided administration and project support to a team of approximately 50 technical professionals, enabling them to focus on their areas of expertise.
Office Manager
Matrixplus Consulting Pty Ltd
01.2005 - 01.2008
- Responsible for the management and coordination of the administration and support team to ensure optimum efficiency and quality services were provided to our team and our clients in line with the company’s strategic business plan.
- Site based secondment included the review of existing document control systems; design, develop and implementation of the reviewed Controlled Document Management Procedure including Document Numbering System and Document Management System. The system was designed in consultation with mine personnel to develop a “user friendly” framework where documents can be easily filed, found, updated and archived. The processes developed and implemented assisted Rolleston Coal to gain a higher level of compliance against Xstrata plc’s HSEC Assurance Standards.
Support Auditor
Xstrata plc
01.2005 - 01.2006
- Support auditor to specialist HSEC audit teams, conducting site baseline assurance audits for Xstrata plc’s Board.
Education
Associate of Arts - Fashion Design
TAFE Queensland
Mt. Gravatt, QLD1991
Diploma of Project Management
Asset Training Australia
06.2013 - 07.2014
Advanced Diploma in Occupational Health & Safety
Outsource Services
Skills
- HSEQ Management Systems & Auditing
- Change Management & Continuous Improvement
- Project Planning & Management
- Collaborative Communication
- Leadership, Training & Mentoring
- Knowledge & Information Management
- Ability to think differently, analytically & critically
- Strategic Planning & Business Management
- Microsoft - Word, Excel, Outlook, Access, Publisher, SharePoint Online
Professional Development
- Quality Management Systems, Transitioning to ISO9001:2015
- PErforM Risk Assessment for Manual Handling
- Confine Small Workplace Emergencies
- Operating as Part of an Emergency Control Organisation
- Live Fire Extinguisher Training
- Senior First Aid & CPR
- Anaphylaxis Training
- Food Safety Certificate
- Time Management Training Course
References
Available upon request.
Volunteer Experience
- Camp Quality South Queensland, Volunteer Companion & Camp Leader since 1994
- Keema Children’s Foundation, Little Stars, Volunteer, Camp Coordination Committee since 2016
- Royal Children’s Hospital Foundation, Club Rainbow, 2002 – 2004
About Me
Outside of my career, I enjoy volunteering, outdoor activities such as gardening and beach outings, often accompanied by quality time with my Furbaby. Embracing my creative side, I engage in arts & crafts, upcycling and repurposing furniture, candle making, sewing and creating my own soap, lip balm, and body scrubs infused with essential oils.
I have been an active volunteer with Camp Quality since 1994. My volunteer experience includes co-designing programs, leading 3-5 day camp programs, coordinating teams of volunteers, companions, and external providers to achieve program objectives. Managing logistics, program planning, and participant well-being to ensure a safe, positive and supportive camp experience, and, smooth program execution.
Timeline
Zero Harm Systems and Risk Manager (ANZ)
Downer EDI Works
07.2023 - Current
Zero Harm Systems and Risk Manager
Downer Edi Works
01.2021 - 07.2023
Zero Harm Systems & Risk Specialist
Downer Edi Works
01.2019 - 01.2021
HSEQ & HR Manager
MPA Surveying Pty Ltd
10.2016 - 09.2018
Diploma of Project Management
Asset Training Australia
06.2013 - 07.2014
Business & Systems Manager
DTS Group QLD Pty Ltd
01.2009 - 09.2016
Office Manager
Matrixplus Consulting Pty Ltd
01.2005 - 01.2008
Support Auditor
Xstrata plc
01.2005 - 01.2006
Associate of Arts - Fashion Design
TAFE Queensland
Advanced Diploma in Occupational Health & Safety
Outsource Services
Certification
ICAM Lead Investigator Course
Integrated Management System Lead Auditor
Mental Health First Aid
Resilience First Aid
First Aid & CPR
Justice of the Peace
Working with Children (QLD Blue Card)
Quality Management Systems, (ISO9001:2015 Transition)
Environmental Awareness and Observing Work Practices
Accomplishments
- Successfully lead the Vehicle & Mobile Plant CoP from program inception to 2024. Achieving 100% of target and stretch deliverables annually.
- Collaborated with ZH Leadership Team in the development of the Road Services FY21-23 Road May (Strategy).
- Initiated improvement in ZH Systems to ensure qualitative data capture resulting in improved insights and analytics.
- Collaborated with Group ZH to identify and implement improve in BI dashboards.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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