Kellie-Anne Little
Cumbalum,New South Wales
Summary
As a hospital administrator with 20 years of experience in clinical operations and patient management within NSW healthcare facilities, I am seeking to re-enter the workforce after a period dedicated to caring for a relative with a disability. I possess extensive expertise in managing patient records, streamlining administrative processes, scheduling, billing, and data entry to support effective healthcare delivery. I am committed to implementing innovative strategies that enhance both patient care and operational efficiency. My background includes leading interdisciplinary teams and collaborating closely with medical staff to achieve optimal patient outcomes. Additionally, I am adept at navigating complex regulatory frameworks and fostering an environment of continuous improvement.
Overview
20
20
years of professional experience
Work History
Administration Patient Fees/ED/Cardiac/Oncology
NSW Health
01.2012 - 01.2021
- Managed office operations to ensure efficiency and compliance with organizational policies.
- Coordinated schedules and meetings, optimizing resource allocation and time management.
- Developed and implemented administrative procedures to enhance operational workflows.
- Maintained accurate records and documentation, ensuring data integrity across systems.
- Trained and mentored junior staff on administrative best practices and tools.
Administration Officer Emergency Department
NSW Health
09.2011 - 01.2012
- Managed administrative processes to support efficient healthcare operations.
- Coordinated scheduling and resources for various departmental activities.
- Implemented electronic health record systems to enhance data accessibility.
- Developed training materials for onboarding new administrative staff.
- Streamlined communication channels between departments to improve service delivery.
- Analyzed operational workflows to identify areas for process improvement.
- Led initiatives to enhance patient service experience through effective administration practices.
- Drafted and distributed invoices for outstanding payments.
Administration Officer Emergency Department
NSW Health
02.2005 - 09.2011
- Assisted in managing office supplies and inventory to ensure efficient daily operations.
- Contributed to the development of office procedures, improving workflow efficiency.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported the preparation of documents and reports for management review.
Clerical Coordinator Delivery Suite
NSW Health
02.2004 - 02.2005
- Coordinated scheduling and logistics for multiple departments, ensuring timely completion of projects.
- Managed communications between teams, facilitating information flow and reducing response times.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in training new staff on internal software and administrative procedures.
- Streamlined office processes through implementation of digital tools, improving workflow consistency.
- Conducted regular audits of records to ensure data accuracy and compliance with organizational policies.
- Facilitated team meetings, documenting agendas and action items to promote accountability among participants.
- Researched and recommended improvements for administrative practices, contributing to overall operational effectiveness.
- Assisted in the recruitment process, conducting interviews, and onboarding new employees for smooth integration into the team.
- Contributed to a positive work environment by maintaining open lines of communication within the team.
- Enhanced data accuracy by performing thorough quality checks on reports before submission to stakeholders.
- Enhanced team productivity by delegating tasks and monitoring performance metrics.
- Maintained accurate records of staff attendance and leave balances for payroll processing accuracy.
Administration Officer Surgical Bookings/Admission
NSW Health
06.2001 - 02.2004
- Maintained accurate records of office transactions, ensuring compliance with internal standards.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Responded to inquiries via phone and email, providing timely assistance to staff and clients.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Education
Cert 4 Frontline Management
TAFE NSW
NSW05-2014
Medical Administration
Wesley Health Management
Westmead, NSW02-2004
Clerical Traineeship Social Security
Professional Colleges of Australia
Blacktown, NSW01-1989
Skills
- Financial Clasification
- Customer relations
- Payroll and budgeting
- Database administration
- Reporting skills
- Schedule management
- Meeting support
- Document preparation
- Budget adherence
- Schedule maintenance
- Workflow planning
- Regulatory compliance
- Meeting facilitation
- Relationship building
Timeline
Administration Patient Fees/ED/Cardiac/Oncology
NSW Health
01.2012 - 01.2021
Administration Officer Emergency Department
NSW Health
09.2011 - 01.2012
Administration Officer Emergency Department
NSW Health
02.2005 - 09.2011
Clerical Coordinator Delivery Suite
NSW Health
02.2004 - 02.2005
Administration Officer Surgical Bookings/Admission
NSW Health
06.2001 - 02.2004
Cert 4 Frontline Management
TAFE NSW
Medical Administration
Wesley Health Management
Clerical Traineeship Social Security
Professional Colleges of Australia
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