Kellie-Anne Lucas
BLACKTOWN,Australia
Summary
I am a reliable, punctual and friendly person who is highly energetic, outgoing and detail-oriented. I am able to handle multiple responsibilities simultaneously while providing exceptional customer service. I have great communication skills and a passion for helping others. I can quickly learn and master new concepts and skills, and work well in a team environment, with a knack for building productive working relationships.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Cook/Educator
Children's World Early Learning and Development Centre
Mt Druitt, Australia
09.2015 - Current
- Provide courteous and informative customer service to parents
- Implemented and supported company initiatives and programs
- Consistently kept a clean and safe environment by adhering to all health department guidelines and safety requirements
- Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving
- Regularly developed new recipes in accordance with the children’s tastes, nutritional needs and budgetary considerations
- Provided nutritious, safe, visually appealing, innovative and properly prepared and flavoured food
- Follow proper food handling methods and maintain correct temperature of all food
- Conduct daily inspections and maintain food sanitation and kitchen equipment safety
- Completed a trial of feed Australia which is a new online tool by the Australian government for online menu planning in hubworks
- Display a positive and friendly attitude towards children, parents and fellow team members
- Maintain daily records of activities, behaviours, meals and naps
- Employ a variety of materials for the children to explore and manipulate in learning activities and imaginative play
- Carefully monitor children’s play activities
- Offer detailed daily reports that outline each child’s activities
- Read stories to the children and teach them different painting techniques, drawing and other crafts
Cook
Pulse Recruitment Agency
07.2015 - 09.2015
- Relief cooks roll at a variety of different centres
- Following centre menus to prepare and provide meals
- Followed proper food handling methods and maintained correct temperature of all food products
- Followed centre policy and procedures as to health, safety and hygiene
Cook
Childrenfirst Pty. Ltd.
Blacktown, Australia
08.2009 - 06.2015
- Provided courteous and informative customer service to parents
- Implemented and supported company initiatives and programs
- Consistently kept a clean and safe environment by adhering to all health department guidelines and safety requirements
- Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving
- Followed proper food handling methods and maintained correct temperature of all food products
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
- Regularly developed new recipes in accordance with the children’s tastes, nutritional needs and budgetary considerations
- Provided nutritious, safe, visually appealing, innovative and properly prepared and flavoured food
- Displayed a positive and friendly attitude towards children, parents and fellow team members
OOSH
Children's first
Blacktown , NSW
01.2008 - 06.2015
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Fostered positive relationships with children, encouraging trust and emotional security.
- Managed classroom behavior using positive reinforcement and constructive feedback to promote a respectful learning environment.
- Read stories to children and taught painting, drawing, and crafts.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized and led outdoor activities that promoted physical health and well-being.
Childcare worker
Childrenfirst Pty. Ltd.
03.2006 - 06.2015
- Maintained daily records of activities, behaviours, meals and naps
- Read stories to the children and taught them painting, drawing and crafts
- Employed a variety of materials for the children to explore and manipulate in learning activities and imaginative play
- Carefully monitored children’s play activities
- Offered detailed daily reports that outlined each child’s activities
- Escorted children on outings and trips to local parks and movies etc
- Sparked creativity and imagination by helping children discover new things each day
- During this time I also had the roll of support worker in which I worked closely with special needs children
Support Worker
Children's first
BLACKTOWN
01.2008 - 06.2012
- Organized and compiled socio-psychiatric case histories to facilitate accurate diagnoses.
- Developed and implemented individual care plans in collaboration with healthcare professionals.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
Bartender/kitchen hand/tab operator
Plumpton hotel/Blacktown town tavern
09.1994 - 04.1996
- Quickly and efficiently processed payments and made accurate change
- Served fresh, hot food with a smile in a timely manner
- Correctly received orders, processed payments and responded appropriately to guests concerns
- Worked as a team member performing cashier duties, product assistance and cleaning
Kitchen hand/service
Pizza haven
Blacktown, Australia
06.1993 - 03.1994
- Recorded customer orders and repeated them back in a clear, understandable manner
- Correctly received orders, processed payments and responded appropriately to customers
- Cut and chopped food items and cooked pizzas
- Mastered Point of Sale (POS) computer system for automated order taking
Service
McDonalds
Blacktown, Australia
06.1991 - 03.1993
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Promptly reported complaints to a member of the management team
- Served fresh, hot food with a smile in a timely manner
- Communicated clearly and positively with co-workers and management
- Served orders to customers at windows, counters and tables
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
- Prepared and served beverages such as coffee, tea and fountain drinks
- Carefully maintained sanitation, health and safety standards in all work areas
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
- Maintained a neat, well groomed appearance including impeccable personal hygiene
- Worked well with teammates and openly invited coaching from the management team
- Took initiative to find extra tasks when scheduled duties were completed
Education
holistic nutrition
01.2025
Diploma of education and care -
menu planning and food safety, child protection, senior first aid, first aid management of anaphylaxis, emergency asthma management, manual handling, conflict resolution
Certificate IV - Hospitality, Coursework in Hotel Operations Management, food service, comity and purchase control, food and beverage, front of house, house keeping, commercial cookery
Ryde tafe
Year 12 certificate - Drama, Media studies, English, Mathematics, Biology, Hospitality
Macarthur girls high
Parramatta, NSW, AustraliaSkills
- Excellent multi-tasker
- Organized
- Strong communication skills
- Time management skills
- Positive and cheerful
- Fast learner
- Good time management skills
Certification
- Statement of attainment in menu planning and food safety
- Statement of attainment in child protection
- Statement of attainment in senior first aid
- Statement of attainment in first aid management of anaphylaxis
- Statement of attainment in emergency asthma management
- Manual handling
- Conflict resolution
- Diploma of education and care
- Food safety supervisor
- Currently studying holistic nutrition with the Food Matters Institute
Timeline
Cook/Educator
Children's World Early Learning and Development Centre
09.2015 - Current
Cook
Pulse Recruitment Agency
07.2015 - 09.2015
Cook
Childrenfirst Pty. Ltd.
08.2009 - 06.2015
OOSH
Children's first
01.2008 - 06.2015
Support Worker
Children's first
01.2008 - 06.2012
Childcare worker
Childrenfirst Pty. Ltd.
03.2006 - 06.2015
Bartender/kitchen hand/tab operator
Plumpton hotel/Blacktown town tavern
09.1994 - 04.1996
Kitchen hand/service
Pizza haven
06.1993 - 03.1994
Service
McDonalds
06.1991 - 03.1993
holistic nutrition
Diploma of education and care -
menu planning and food safety, child protection, senior first aid, first aid management of anaphylaxis, emergency asthma management, manual handling, conflict resolution
Certificate IV - Hospitality, Coursework in Hotel Operations Management, food service, comity and purchase control, food and beverage, front of house, house keeping, commercial cookery
Ryde tafe
Year 12 certificate - Drama, Media studies, English, Mathematics, Biology, Hospitality
Macarthur girls high