Kellie Appleyard
Maitland,NSW
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Internal Sales Associate
PDC Group Pty Ltd
06.2011 - 09.2021
- Boosted client satisfaction by providing exceptional service and timely responses to inquiries.
- Mentored junior associates in developing their skills and meeting career objectives.
- Worked closely with external partners such as suppliers or distributors to ensure timely delivery of products or services requested by clients.
- Enhanced team productivity by sharing industry knowledge and best practices with colleagues.
- Contributed to exceeding monthly sales targets through persistent follow-ups and strategic account management.
Team Member to Manager
Officeworks Superstores
01.2009 - 06.2011
- Assisted in daily operations, ensuring smooth workflow and collaboration with team.
- Supported team efforts by coordinating schedules and communicating effectively.
- Contributed to team goals by participating in group discussions and brainstorming sessions.
- Facilitated communication among team members to maintain alignment on objectives.
- Performed opening and closing duties, including store cleaning and restocking.
- Collaborated with cross-functional teams to complete projects on time.
Customer Care Consultant
NIB Health Funds
06.2008 - 06.2009
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
Manager
Dominos Pizza Inc.
04.2002 - 06.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Education
Diploma - Early Childhood Education And Care
Inspire Education
Online01-2016
Certificate IV - Frontline Management
Traineeship
03-2009
Skills
- Goal oriented
- Sales strategy development
- Email etiquette
- Teamwork
- Problem-solving
- Reliable and responsible
- Attention to detail
Accomplishments
- Supervised team of 15 staff members.
Certification
- Certified Retail Manager (CRM) - Frontline Management Certificate
- Visual Merchandising Certificate
Timeline
Internal Sales Associate
PDC Group Pty Ltd
06.2011 - 09.2021
Team Member to Manager
Officeworks Superstores
01.2009 - 06.2011
Customer Care Consultant
NIB Health Funds
06.2008 - 06.2009
Manager
Dominos Pizza Inc.
04.2002 - 06.2008
Diploma - Early Childhood Education And Care
Inspire Education
Certificate IV - Frontline Management
Traineeship
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