Kellie Armstrong
Tyalgum,NSW
Summary
Dedicated professional with extensive experience in aged care at Greenhills Aged Care, excelling in compassionate care and effective communication. Proven ability to enhance resident satisfaction through personalized support and meticulous documentation. Skilled in infection control and maintaining a safe environment, consistently achieving positive feedback from clients and families.
Overview
22
22
years of professional experience
Work History
Cleaner
ISS Facility Services
12.2020 - 11.2023
- Maintained cleanliness in assigned areas following established protocols and safety guidelines.
- Operated cleaning equipment efficiently to ensure high standards of hygiene and sanitation.
- Collaborated with team members to complete daily cleaning tasks within designated timeframes.
- Adapted quickly to new cleaning procedures and tools as required by evolving workplace needs.
- Monitored inventory levels of cleaning materials and requested replenishments as needed to ensure continuity of services.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
Aged Care Worker
Greenhills Aged Care
12.2019 - 11.2020
- Trained new staff on safety protocols and best practices in aged care standards.
- Facilitated recreational activities, encouraging social interaction among residents to improve quality of life.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained frequent supervision of residents unable to call for assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided emotional support to families during difficult times, offering reassurance and guidance.
- Increased resident satisfaction ratings through a consistent focus on effective communication and empathetic caregiving.
- Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Security Officer
Step Ahead Security
01.2013 - 12.2015
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential risks or hazards.
- Responded promptly to incidents, coordinating with local law enforcement as needed.
- Documented security events and prepared detailed reports for management review.
- Assisted in training new security personnel on protocols and emergency procedures.
- Collaborated with team members to enhance overall operational efficiency and effectiveness.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Aged Care Worker
St Joseph's Tweed Heads
01.2011 - 07.2013
- Assisted residents with daily living activities, promoting independence and dignity.
- Administered medications and monitored health conditions to ensure compliance and safety.
- Maintained accurate documentation of care provided and resident progress notes.
- Collaborated with healthcare professionals to develop personalized care plans for residents.
- Provided emotional support and companionship, enhancing overall resident well-being.
- Implemented infection control measures to maintain a safe living environment for residents.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
- Continually updated knowledge in aged care practices by attending professional development courses regularly.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Office Worker
Tugun Fruit Market
02.2002 - 11.2005
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained inventory levels by restocking shelves and organizing displays for optimal product visibility.
- Collaborated with team members to ensure cleanliness and organization of the store environment.
- Executed promotional displays based on seasonal trends, increasing customer engagement and sales opportunities.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Maintained digital and physical files for projects, business records and customer accounts.
Education
Certificate III in Individual Support
TAFE NSW
Kingscliff, NSW12.2019
Crew Safety
NSW Rural Fire Service
Murwillumbah, NSW07.2019
Village Firefighter
NSW Rural Fire Service
Murwillumbah, NSW09.2018
Bush Firefighter
NSW Rural Fire Service
Murwillumbah, NSW02.2018
Cert III Security Operations
Asset Training
Surfers Paradise, QLD09.2012
Skills
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Sanitation practices
- Health and safety compliance
- Toileting support
- Personal hygiene assistance
- Dementia care
- Feeding assistance
- Compassionate care
- Mobility assistance
- Transfer techniques
- Palliative care
- Bathing assistance
- Pressure area care
- Oral hygiene maintenance
- Continence care
- Fall prevention
- Elderly care
- First aid and safety
- Records management
- Verbal and written communication skills
Timeline
Cleaner
ISS Facility Services
12.2020 - 11.2023
Aged Care Worker
Greenhills Aged Care
12.2019 - 11.2020
Security Officer
Step Ahead Security
01.2013 - 12.2015
Aged Care Worker
St Joseph's Tweed Heads
01.2011 - 07.2013
Office Worker
Tugun Fruit Market
02.2002 - 11.2005
Certificate III in Individual Support
TAFE NSW
Crew Safety
NSW Rural Fire Service
Village Firefighter
NSW Rural Fire Service
Bush Firefighter
NSW Rural Fire Service
Cert III Security Operations
Asset Training