Kellie Barrera

• Opening and closing service centre each business day.
• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
• Greeted customers and answered their inquiries regarding transaction that has bought them to the service centre.
• Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
• Offering all/any alternative options to complete transactions in efficient and time effective manner (eg online or telephone)
• Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
• Performed administrative duties such as filing paperwork related to concierge service transactions.
• Liaising with other departments on behalf of customers eg Births Deaths and Marriages and Working With Vulnerable People.
• Processing of all Service Centre transactions.
• Support and stepping into role of Assistant Manager and Manager.
• Ensuring all staff training is current.
• Cashlink payments for outside parties.
• Conducting staff meetings

Lodging all incoming complaints into Service Now record keeping program

Allocating cases to appropriate officer

Liaising with external stakeholders to investigate allegations

Prepare outgoing letter for the Commissioner

Updating Content Manager and Service Now programmes with all relevant documents for each allegation

Monitoring all incoming responses

Providing assistance to Elections ACT incoming calls

Providing support to Postal Team to facilitate all outgoing postal vote applications both nationally and internationally

Providing support as a verification officer to verify ballot papers

• Answer phone calls, responded to emails make appointment bookings.
• Preparing and dispatching quotes.
• Point of contact for all stock orders, deliveries and invoices.
• Booking installation dates and liaising with trades.
• Organising any after installation maintenance.
• All staff training and compliance requirements.
• Maintaining all insurance requirements. Business, Building and Workers Compensation.
• Lodging annual Construction Long Service Leave entitlements.
• MYOB - processing staff payroll, superannuation and taxation payments.
• Accounts receivable and payable transactions through MYOB.
• Assisting in manufacture, delivery and installation of joinery.

• Recording all incoming correspondence. Processing all new Design applications Attaching correspondence to relevant design applications/registrations.
• Processing all approved Design applications and issuing Registration Certificates.
• Processing registration renewals.
• Processing submission for Opposition to a Design Registration.
• Submitting all opposition applications to Registrar of Designs for considerations.
• Informing all parties involved in oppositions claims of outcomes.

• Provide general administration duties to Defence staff. Data entry and distribution of incoming correspondence to relevant staff.
• Assist with the preparation and production of Defence Budget Cycle.
• Providing admin/clerical assistance during the peak of the Gulf War.
• Working within tight deadlines providing admin support in the production of the Army's Additional estimates 1990-91 Explanatory Notes.
• Stepping into provide assistance as PA to senior Army officers when needed.