Kellie Beshara

Key Achievements:

• Sales increase 20% PCP
• Uplift of Heartbeat from 73 to 83
• Driving progressive NPS improvement, increasing to 87%
• Selected for the 1500 Degrees Talent Program
• Strong relationships with all Stakeholders, including Credit, Pricing, RBBE's and Business Bankers nationally
• Increased Banker awareness of Proprietary Home Lending, the positive impacts to their customers, NPS, ROE and balance sheet. Resulting in increase of home loan referrals by 25%.

• Rolled out OBP/Fastlane pilot and the first team to adopt OBP
• Worked closely with change partners and Home Ownership to make OBP fit for Business Bank
• Home Ownership Assurance, member of the Working Group and was actively involved in the Test and Learn. Providing regular feedback on process improvements
• Built strong relationships with BBEs, CLS Leads, Verification Leads and Credit
• Working with key stakeholders to drive capability and change management across the organisation, such as Fastlane & Digidocs
• Driving banker capability, building talent benches, and supporting bankers with their career progression and opportunities
• Driving progressive NPS improvement
• Presenting at region conferences on customer experience and the HLBB value proposition
• Embracing distinctive leadership principles: observational coaching/training, using multiple leadership models to ensure engagement and results

Managing a Portfolio consisting of:

• Lending: $130M / Deposits: $68M
• Revenue: $6.4M

Key Achievements:

• FY18 Revenue growth of 38.07% and 19.82% above target
• Increased ROE from 17.47% to 25.84% in FY18
• Set up formal mentor program within Partnership for graduates
• Positive NPS score. FY18: 10 surveys in total: 9 promoters and 1 passive
• High focus on Risk and Compliance
• Set up Our Business training for Associates to ensure they knew the importance of compliance
• Developed strong relationships and extensive networks with existing clients' professional services such as accountants and lawyers to independently generate business
• Established formal introducer agreement with two existing clients

• FY14 lending growth of 7% and 2.1% above target, deposit growth 22%
• 2-month secondment of a SBBM role whilst successfully managing my own BUID
• Developed strong relationships and extensive networks with existing clients' professional services such as accountant and lawyers to independently generate business
• Nominated for the Realise Program

BDM role that was created especially for me to allow me to return to work part time

• Creating and running with training course for Associates within the BBC ranging from Credit Risk to Compliance
• Management relief for BUID's when managers were on leave
• Completion of credit memorandums for New to Bank or complex files

• Received 'Reward Recognition for Outstanding Performance' in 2010
• 5A End of Year Performance review
• Nominated for Star 100
• Revenue target met for FYE10

• Feb 2004 - March 2007 Credit Analysis, Major Client Group
• April 2007 - November 2008 Associate, Melbourne Office BBC