KELLIE BOYD
Belgian Gardens,Australia
Summary
Dependable and dedicated employee equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team. Ability to work autonomously or in a team environment and acquire new skills in a fast manner. Dedication to patient service and satisfaction, problem solving and attentive to patient needs.
Overview
24
24
years of professional experience
Work History
Phlebotomist /Laboratory Assistant
Healius
Townsville, Australia
06.2014 - 06.2022
- Participated in regular audits to uphold phlebotomy/laboratory accreditation requirements
- Performed venepuncture, venesections, drug and alcohol testing, reception duties, specimen processing and laboratory duties
- Followed all phlebotomy/laboratory standards, procedures and protocols
- Explained test procedures to patients to alleviate concerns and ensure cooperation
- Observed strict confidentiality in handling patient information
- Coordinated with external laboratories when sending out samples requiring specialized testing
- Assisted in the training of new phlebotomy/laboratory personnel on procedures and equipment use
- Utilized Laboratory Information Management Systems (LIMS) for tracking specimen data
- Uphold health and safety regulations
- Helped patients feel comfortable, safe and respected when collecting samples
- Resolved customer/patient inquiries, complaints, and issues providing insightful solutions
Phlebotomist/Supervisor
Healthscope Pathology
Gold Coast, Australia
04.2009 - 03.2014
- Collected specimens from patients in clinics, emergency department, ICU, paediatrics, renal dialysis and general wards
- Performed and trained staff in arterial blood gases, venesections, paediatric collections, bone marrows, fine needle aspirates and collection from arterial blood lines
- Supervisor of a hospital team of phlebotomists including rosters, conducting staff meetings, hiring of staff and employee performance evaluations
- Training and maintenance of Blood Gas analyser
- Maintenance of hospital blood fridge
- Key representative for NATA auditing and accreditation
- Verified specimen information, completed data entry and properly matched patient information to specimens
- Performed blood draws on patients with challenging veins, earning recognition for exceptional technical skills and patient care
- Met high-volume targets with focus on safety, compliance and quality control
- Completed phlebotomy and associated tasks as per applicable SOPs for consistent and safe daily operations
- Collaborated with patients, doctors and nursing staff to maintain continuity of care
- Fostered relationships with patients to build trust and mitigate discomfort during procedures
- Liaised with hospital doctors, nursing staff, general managers, practice managers and general practitioners in regards to pathology expectations and procedures
- Successfully implemented new systems and streamlined processes and procedures resulting to increased efficiency and cost savings
Phlebotomist
Sullivan Nicolaides Pathology
Gold Coast, Australia
02.1998 - 02.2008
- Verified specimen information, completed data entry and properly matched patient information to specimens
- Collected specimens from patients in their homes, in clinics and in hospitals
- Completed phlebotomy and associated tasks as per applicable SOPs for consistent and safe daily operations
- Communicated with donors to explain specimen collection process and estimated wait-time for results
- Fostered relationships with patients to build trust and mitigate discomfort during procedures
- Obtained units of blood from patients using venepuncture, finger stick, heel stick and arterial blood gas puncture methods
- Explained collection procedures, answered questions and helped patients feel comfortable with blood collection process
Education
Certificate 3 - Pathology
Mater Hospital
Brisbane, QLD01.1998
High School -
Pimlico State High School
Pimlico, QLD11.1990
Skills
- Phlebotomy Techniques
- Infection Control
- Procedure Proficiency Tests
- Laboratory Procedures
- Staff Training
- Medical Terminology
- Specimen Processing
Timeline
Phlebotomist /Laboratory Assistant
Healius
06.2014 - 06.2022
Phlebotomist/Supervisor
Healthscope Pathology
04.2009 - 03.2014
Phlebotomist
Sullivan Nicolaides Pathology
02.1998 - 02.2008
High School -
Pimlico State High School
Certificate 3 - Pathology
Mater Hospital
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