Kellie Cross
Gold Coast,QLD
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager
Signature Property Investment Group
Nerang , QLD
2019.10 - 2024.07
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Ensured compliance with industry regulations and company policies.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Managing Director
Parktrent Properties Group
Nerang , ALD
1994.02 - 2019.10
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
- Participated in development activities such as product launches or promotional events.
- Provided guidance to team members on project management principles and best practices.
- Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
- Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Oversaw day-to-day operations of the company while coordinating with staff members.
Education
Real Estate License - Real Estate
REIQ
Gold Coast, QLD1994-05
High School Diploma -
The Illawarra Grammar School
Wollongong, NSW1989-11
Skills
- Financial Management
- Performance Management
- Policy Implementation
- Strategic Planning
- Business Development
- Expense Tracking
- Staff Development
- Workforce Management
- Business Administration
- Contract Management
- Sales Techniques
- Staff Management
- Verbal and written communication
- Sales management
- Lead Generation
- Team Leadership
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Negotiation
- Time Management
Affiliations
- Love spending time with family and friends
- Outdoor activities - Beach - Golf - Lawn Bowls - walking my dog Gary
Certification
- Licensed Real Estate Agent
- REIQ Member
References
References available upon request.
Timeline
Manager
Signature Property Investment Group
2019.10 - 2024.07
Managing Director
Parktrent Properties Group
1994.02 - 2019.10
Real Estate License - Real Estate
REIQ
High School Diploma -
The Illawarra Grammar School
- Licensed Real Estate Agent
- REIQ Member
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