Kellie Culinas
Seabrook ,Victoria
Summary
Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
32
32
years of professional experience
Work History
Customer service in aviation
Swissport
Melbourne , VIC
04.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Lifestyle Coordinator in Aged Care
Allanvale Private Nursing Home
Altona Meadows, Victoria
11.2011 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Hairdresser
Anthony’s Hair And Beauty
Moonee Ponds , Victoria
11.1991 - 05.2004
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
Certificate IV - Lifestyle For Aged Care
Gordon Institute of TAFE
Geelong, VIC09.2017
Certificate III - Hairdressing
Flagstaff College
Melbourne 04.1995
Skills
- Patient Care
- Personal Care
- Holistic Care
- Supportive Care
- Elderly Care
- Care Assessments
- Palliative Care
- Customer Care
- Care Advocacy
- Care Reporting
- Care Summaries
- Hair Care
- Dementia Care
Timeline
Customer service in aviation
Swissport
04.2023 - Current
Lifestyle Coordinator in Aged Care
Allanvale Private Nursing Home
11.2011 - Current
Hairdresser
Anthony’s Hair And Beauty
11.1991 - 05.2004
Certificate IV - Lifestyle For Aged Care
Gordon Institute of TAFE
Certificate III - Hairdressing
Flagstaff College
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