Kellie Curtis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Casual Receptionist
Tasman Holiday Parks
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Bar Attendant / Customer Service / Cashier
Event Logistics, Independent Events, Private Hosts
02.2022 - Current
- Events include: Listen Out, Red Hot Summer Tour, Optus Stadium, By The C, Pineapple Club, RnB Fridays Live
- Bar service and Responsible Service of Alcohol to customers / Cashier / Stocker
- Cocktail Preparation
- Food Service / Waitressing
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Worked with floor team and managers to meet wide range of customer needs.
Office Assistant /Switchboard Receptionist
Hakea Prison
05.2022 - 07.2022
- Customer Queries
- Data Entry
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Education Assistant
Karnet Prison Farm
01.2022 - 03.2022
- Course Enrolments on Pathlore
- Data Entry
- Scheduling of classes, class lists and attendance
- Liaising with prisoners to inform them of education opportunities
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Security Systems Administrator
CSBP Kwinana
08.2021 - 10.2021
- Customer Service updating employee & contractor records
- Printing Access Cards
- Data Cleansing
- Induction approvals
- Worked with business partners to balance requirements, security and risk reduction
- Skilled at working independently and collaboratively in a team environment
Gatehouse Attendant
Product Recovery Industries
02.2021 - 05.2021
- Customer Service advising tip areas and account control
- Communicated with site personnel by relaying information via radio calls.
- Delivered information and details of interest about facility to visitors.
- Data Entry / Timesheet / Payroll Assistance
- Monitored gate areas and addressed security situations with management.
- General cleaning and yard hand
Customer Service Officer
Dale Cottages Aged Care Home
02.2020 - 05.2020
- General office tasks
- Customer service directing visitors and contractors to the correct area
- Data Entry / Bank reconciliation / Petty cash
- Creating new resident folders and accounts
- Assisting all other areas of the home
- Assisted call-in customers with questions and concerns.
- Completed data entry to record call notes, suggestions and questions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Handled customer inquiries and suggestions courteously and professionally.
Accounts Officer
Ryan's Quality Meats
08.2017 - 09.2019
- General office tasks / filing
- Data entry / Accounts receivable
- Processing credit applications
- Customer service / Telephone enquiries
- Banking, petty cash / Bank reconciliation
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Input vendor payments and updated accounts to reflect new balances.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Club Administrator
Coogee Beach Surf Life Saving Club
06.2015 - 03.2017
- Surf guard membership control – processing a high level of memberships
- Data entry / Accounts receivable
- Cash Handling / Bank reconciliation of daily sales
- Producing newsletters and website control
- Assisting the Functions team with set up and bar/food service and cleaning
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Logistics Clerk
CTI Logistics
10.2014 - 06.2015
- Customer service
- Data entry / Processing of order
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Administrative Officer
Al Curnow Hydraulics
06.2012 - 10.2014
- General office tasks
- Data entry
- Accounts payable
- Bank reconciliation
- Customer service
- Telephone enquiries
- Purchasing
- Cleaning
Receptionist/Administration
Albany Reticulation and Landscaping
04.2009 - 06.2012
- Payroll / Data entry / Bank reconciliation
- Accounts receivable and payable
- Payroll / Superannuation
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Bar Attendant / Waitress
The Hotel Albany
06.2008 - 04.2009
- TAB service
- General cleaning and duties
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Checked ID cards and verified bar guests were of legal age.
- Delivered food to customers at bar and tables.
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Café Assistant
Cira's Café
03.2008 - 08.2008
- Cash handling / operation of POS system
- Coffee and beverage preparation
- Food handling and service
- General cleaning
- Kitchen hand
- Stock control
- Greeted guests in with friendliness and professionalism.
Bar Attendant
Cavenagh Hotel
07.2007 - 02.2008
- Customer service
- Drink preparation / Cocktail making
- Keno and Poker assistance
- Bar duties / General Cleaning
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Checked ID cards and verified bar guests were of legal age.
- Learned how to make wide variety of mixed drinks.
- Delivered food to customers at bar and tables.
- Notified management of guest complaints for quick, effective resolution.
- Operated POS system to collect payments from customers.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Reception duties
Restaurant Supervisor / Bar Attendant / House Keeper / Receptionist
Paraburdoo Inn
11.2004 - 06.2007
- Housekeeping of hotel rooms and hotel
- Eftpos ,TAB and stock control
- Supervision of staff members and training
- Kitchen hand
- Reception / Hotel reservations
- Counting and balancing tills / Daily balance
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Delivered food to customers at bar and tables.
- Maintained sufficient inventory to meet business operation needs.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Education
No Degree -
Narrogin Senior High School
Narrogin, WA1999
Skills
- Word Processing / Spread sheets
- Outlook Express, Hotmail, Gmail, Office 365
- MYOB Retail Manager
- Osipos - Retail Sales
- MYOB Accounting Plus
- Quick books Premier
- Store man / Freight Man
- Vend - Retail Sales
- Surf guard - Membership program
- SMS Order System
- Mailchimp
- Newbooks
Certification
Responsible Service of Alcohol (SITHFAB002)
Approved Managers Card (MLPLCA001)
AHA Hospitality & Tourism Covid-19 Hygiene Course
Australian Festivals Association Harm Minimisation
Timeline
Casual Receptionist
Tasman Holiday Parks
07.2024 - Current
Office Assistant /Switchboard Receptionist
Hakea Prison
05.2022 - 07.2022
Bar Attendant / Customer Service / Cashier
Event Logistics, Independent Events, Private Hosts
02.2022 - Current
Education Assistant
Karnet Prison Farm
01.2022 - 03.2022
Security Systems Administrator
CSBP Kwinana
08.2021 - 10.2021
Gatehouse Attendant
Product Recovery Industries
02.2021 - 05.2021
Customer Service Officer
Dale Cottages Aged Care Home
02.2020 - 05.2020
Accounts Officer
Ryan's Quality Meats
08.2017 - 09.2019
Club Administrator
Coogee Beach Surf Life Saving Club
06.2015 - 03.2017
Logistics Clerk
CTI Logistics
10.2014 - 06.2015
Administrative Officer
Al Curnow Hydraulics
06.2012 - 10.2014
Receptionist/Administration
Albany Reticulation and Landscaping
04.2009 - 06.2012
Bar Attendant / Waitress
The Hotel Albany
06.2008 - 04.2009
Café Assistant
Cira's Café
03.2008 - 08.2008
Bar Attendant
Cavenagh Hotel
07.2007 - 02.2008
Restaurant Supervisor / Bar Attendant / House Keeper / Receptionist
Paraburdoo Inn
11.2004 - 06.2007
No Degree -
Narrogin Senior High School
Responsible Service of Alcohol (SITHFAB002)
Approved Managers Card (MLPLCA001)
AHA Hospitality & Tourism Covid-19 Hygiene Course
Australian Festivals Association Harm Minimisation
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