Summary
Overview
Work History
Education
Skills
Timeline
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Kellie Donovan

Frenchville, North Rockhampton ,QLD

Summary

An experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.

I have extensive knowledge of the education and training sector and have the ability to positively respond to new demands and directions as required to further enhance our industry standard.

continuous improvement and quality outcomes is always a focus.

I posses well developed interpersonal and communication skills to deliver flexible, responsive and quality client service and the demonstrated capacity for best practice in the management of teaching and learning activities including delivery, assessment and evaluation.

I have demonstrated currency in skills directly relevant to the training and assessment being undertaken.


Overview

34
34
years of professional experience

Work History

CQUNIVERSITY Head of Course Hairdressing

CQUNIVERITY
09.2005 - Current
  • Coordinate teaching programs, marketing activities and strategies, administration and development of teaching resources and associated record keeping in accordance with compliance requirements
  • Coordinating and participating in quality improvement activities including student evaluations, assessment instruments and internal systems to meet audit, legislative and industry requirements
  • Use flexible, blended and inclusive teaching strategies to maintain an open and safe environment for all student cohorts, clients and team members.
  • Provide mentoring, guidance and careers planning for staff am ensure they have appropriate professional development activities.
  • Undertake probationary and performance management processes with staff. Provide positive and constructive feedback in a timely manner.
  • Improve and enhance staff and team performance
  • Maintaining a high level of quality in the performance of all duties, ensuring adherence to the quality systems documentation and continually seeking improvements in the way in which work is undertaken
  • Develop and deliver quality learning services to a wide range of students
  • Developing effective working relationships with students, client groups and University staff by participating in meetings, industry reference groups, student events and University forums
  • Maintaining a high level of quality in the performance of all duties, ensuring adherence to the quality systems documentation and continually seeking improvements in the way in which work is undertaken
  • Lead the team in a high level compliant approach by working within the framework associated with Vocational Education and Training.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.

Hair Salon Manager

RNA Hair
09.1990 - 12.2003
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
  • coordinated staff development and training to all staff members
  • monitored and coordinated apprentices.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
  • Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
  • Developed loyalty programs that encouraged repeat business from satisfied clients.
  • Recruited and hired top talent to maintain a skilled and diverse team of stylists.
  • Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
  • Provided guidance to stylists on advanced colour techniques, enhancing their skill set and service offerings.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Coordinated salon events such as fashion shows or charity fundraisers, showcasing stylist abilities while promoting the business.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Scheduled employees to maintain adequate coverage during business hours.

Education

CERTIFICATE IV IN TRAINING AND ASSESSMENT - Vocational-Education

CQUNIVESITY
Rockhampton, QLD
01-2016

CERTIFCATE III IN LADIES HAIRDRESSING - Hairdressing

TAFE QLD
QLD
09-1994

Skills

  • Proven ability to lead and manage a team
  • work flexibly in a diverse environment
  • Problem-Solving
  • Teamwork and Collaboration
  • Friendly, Positive Attitude

Timeline

CQUNIVERSITY Head of Course Hairdressing

CQUNIVERITY
09.2005 - Current

Hair Salon Manager

RNA Hair
09.1990 - 12.2003

CERTIFICATE IV IN TRAINING AND ASSESSMENT - Vocational-Education

CQUNIVESITY

CERTIFCATE III IN LADIES HAIRDRESSING - Hairdressing

TAFE QLD

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