Summary
Overview
Work History
Education
Skills
Affiliations
Reference
Timeline
Generic

Kellie Dunstan

Morayfield,Qld

Summary

Compassionate Daycare Teacher offering 10 years of experience coordinating activities to promote physical, social, emotional and intellectual growth in children. Well-versed in positive reinforcement and behavior redirection.

Overview

31
31
years of professional experience

Work History

Independent Support Woker

Myself
Brisbane, Queensland
08.2022 - 01.2024
  • Provided emotional and practical support.
  • Organised leisure activities for clients in the community.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.

Independent Support Worker

Myself
Brisbane, Queensland
08.2022 - 01.2024
  • Organised leisure activities for clients in the community.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.

Student Support Officer

Goodstart Early Learning
Brisbane, Qld
01.2009 - 05.2009
  • Fielded in-person, telephone and email inquiries from students and staff.

Senior Recruitment Officer

123 Careers
Brisbane, Qld
01.2006 - 08.2008
  • Scheduled and led interviews with selected candidates.
  • Set up meet and greet events to attract interested individuals in person.
  • Measured effectiveness of recruitment initiatives by meeting with managers.
  • Carried out background checks and set up pre-employment testing.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.

Call Center Team Leader

ABC Learning Centers
Brisbane, Qld
01.2002 - 12.2005
  • Observed individual calls and provided relevant suggestions and feedback to promote success.
  • Evaluated assigned team members and prepared relevant performance reviews.
  • Motivated and encouraged team members through positive communication and feedback.
  • Developed team members through one-on-one coaching and escalated call management.
  • Trained and coached team members in specifics related to customer experience.
  • Managed employee concerns regarding attendance and conduct, and delivered appropriate corrective action.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Trained and supervised new employees to promote overall team productivity and consistent service.

Lead Educator

ABC Learning Centers
Brisbane, Qld
01.1996 - 12.2001
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Developed and enforced positive strategies to encourage good behavior.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Observed children to record development.

Educator Assistant

ABC Learning Centres
Brisbane, Qld
01.1993 - 12.1995
  • Utilized various types of equipment and aids to enhance learning experience.
  • Maintained organized and clean classroom and play areas.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Sanitized desks and wiped down high-touch areas to avoid germ spread and illness.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards, and visitors.
  • Maintained focused, inclusive and supportive learning environments.
  • Cleaned and organized classrooms, materials and supplies.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Distributed classroom materials, pencils, paper and art materials.

Education

Diploma of Children's Seervices - Early Childhood

National Institute of Early Childhood Education
Brisbane
04.2007

High School Diploma -

Grace Lutheran College
Rothwell
12.1992

Skills

  • Caring and Understanding
  • Nurturing Approach
  • Age-Appropriate Activities
  • Parental Communication
  • Positive Role Model
  • Verbal and Written Communication
  • Child Safety
  • Child Care
  • Problem-Solving
  • Collaborative and Team-Oriented
  • Organizational and Planning Skills
  • Relationship Building
  • Class Reading
  • Communicating with Parents and Teachers
  • Supervising Classroom Activities
  • Enthusiasm for Students and Teaching

Affiliations

  • Rainforest hiking
  • Family time at the beach
  • Old furniture restoration
  • Exploring nature and visiting waterfalls
  • Spending time with friends

Reference

April 23, 2024
To whom it may concern,
It is my pleasure to write this letter of recommendation on behalf of Kelli Dunstan. I have known Kelli
for 3 years. We first met at our local soccer club where our sons were in the same team, and as it turned
out, the same class at school. I got to know Kelli as we cheered our sons on from the soccer field
sideline every saturday. My daughter Kaylee who is now 4 years old, became very fond of Kelli and
they developed a lovely friendship. Kaylee has a form of dwarfism that affects her immune system and
could not attend mainstream daycare. I was seeking a support worker to care for Kaylee 4 days a week
and I immediately thought of Kelli, as our family had grown close and her kindness towards my children
was distinct. To my delight, Kelli accepted my offer and supported Kaylee 4 days a week from mid 2022
until September 2023 when Kaylee was given medical clearance to attend Kindy.
Kelli not only provided support to Kaylee but fostered her development by providing many different
learning opportunities and presenting fun and creative ways for Kaylee to play and learn.
As Kelli now had some availability during the week, I took the opportunity to seek her support for a
client of mine who required a support worker two days a week. Kelli was an ideal candidate to support
my client and as I anticipated, my client adored Kelli. Kelli brought so much joy during her time
supporting our mutual client and always tailored her support around the needs, interests and life goals of
the person she was supporting. Unfortunately the lovely lady Kelli was supporting moved to a location
quite far away, meaning their working relationship came to an end.
I wholeheartedly recommend Kelli without hesitation and am confident she will excel in any role she
takes on in the future.
Please don't hesitate to contact me if you require any further information or clarification.
Kind Regards,
Kelly Burgiss

Timeline

Independent Support Woker

Myself
08.2022 - 01.2024

Independent Support Worker

Myself
08.2022 - 01.2024

Student Support Officer

Goodstart Early Learning
01.2009 - 05.2009

Senior Recruitment Officer

123 Careers
01.2006 - 08.2008

Call Center Team Leader

ABC Learning Centers
01.2002 - 12.2005

Lead Educator

ABC Learning Centers
01.1996 - 12.2001

Educator Assistant

ABC Learning Centres
01.1993 - 12.1995

Diploma of Children's Seervices - Early Childhood

National Institute of Early Childhood Education

High School Diploma -

Grace Lutheran College

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