Kellie Ennoss
Cape Paterson,VIC
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. Motivated and detail-oriented administrative assistant with experience in customer service, face to face customer enquires, answering phone enquiries, data entry and office management, providing high-quality support to various departments. Highly organized and great at multitasking and task prioritization skills. Strong organizational skills, Ready to help a team achieve company goals.
Overview
27
27
years of professional experience
Work History
Administrative Officer
Woorayl Air Services
01.2000 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Beauty Therapist
My Leongatha Beauty Care
01.2010 - 06.2012
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
Bank Teller
ANZ Banking Group
01.1997 - 12.2000
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
Education
Certificate IV - Beauty Therapy
Beauty School
Richmond, VIC2012
No Degree -
Wonthaggi Technical School
Wonthaggi, VIC12.1984
Skills
- Office Management
- Records Management
- Scheduling appointments
- Payroll and budgeting
- Account Reconciliation
- Administrative Support
- Office Administration
- Customer Service
- Time Management
- Data Entry
- Computer Skills
- Customer and client relations
- Microsoft Word
- Mail handling
- Filing
- Invoice Processing
Referees:
Krystal Adams 0434036467
Barry Foster 0408515475
Woorayl Air Services
Timeline
Beauty Therapist
My Leongatha Beauty Care
01.2010 - 06.2012
Administrative Officer
Woorayl Air Services
01.2000 - Current
Bank Teller
ANZ Banking Group
01.1997 - 12.2000
Certificate IV - Beauty Therapy
Beauty School
No Degree -
Wonthaggi Technical School
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