Kellie Fitzpatrick
Rutherford,NSW
Summary
Accomplished Shift Supervisor at KFC Bankstown, adept in staff management and customer service management, significantly enhancing operational efficiency and customer satisfaction. Skilled in cash handling and problem-solving, demonstrated through effective financial accuracy and resolution of customer issues. Proven leadership in training employees, ensuring workplace safety, and driving continuous improvement.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
KFC Bankstown
Bankstown, NSW
02.2002 - 05.2004
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cleaner
Chesalon Nursing Home Jannali
Jannali, NSW
09.1998 - 12.2001
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Administration Assistance/Receptionist
Sydney Futures Exchange
Sydney, NSW
01.1999 - 01.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
Retail Worker/Food Preparation
Domino’s Pizza
Bankstown, NSW
03.1998 - 09.1998
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Education
Year 10 Certificate
The Jannali High School
Jannali, NSW11.1998
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Inventory control and record keeping
- Continuous Improvement
- Team Leadership
- Problem-Solving
- Staff Supervision
- Positive Attitude
- Customer Service Management
- Staff Training and Development
- Sales and Upselling
- Flexible Schedule
Additional Information
I have been a stay at home Mother to my five children, for the past nineteen years, My children are now 19,18,17,15 and 11. My youngest child is starting high school next year and I am looking forward to returning to the working environment to help support my family
Timeline
Shift Supervisor
KFC Bankstown
02.2002 - 05.2004
Administration Assistance/Receptionist
Sydney Futures Exchange
01.1999 - 01.2000
Cleaner
Chesalon Nursing Home Jannali
09.1998 - 12.2001
Retail Worker/Food Preparation
Domino’s Pizza
03.1998 - 09.1998
Year 10 Certificate
The Jannali High School