Kellie Forbes
Diggers Rest,VIC
Summary
Dynamic professional with a proven track record, excelling in office management and relationship building. Adeptly managed the day to day running of a Tier One Construction Plumbing Contractor, showcasing attention to detail, excellent communication and administrative support . Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
34
34
years of professional experience
Work History
Administrative Office Manager
Axis Services Vic Pty Ltd
Port Melbourne, VIC
07.2017 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Streamlined office processes by implementing efficient organizational systems and procedures.
Distribution Clerk
Metro Freight Lines
Campbellfield, VIC
03.2011 - 05.2017
- Received, sorted, and distributed incoming mail and packages.
- Completed daily cycle counts and assisted with monthly audits.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Coordinated storage locations and product movements.
- Processed incoming shipments promptly, ensuring accurate stocking and timely availability of products for customers.
Stay at home parent
Melbourne, VIC
12.2004 - 01.2011
Bank Operations Officer
Commonwealth Bank of Australia, CBA
Melbourne, VIC
05.1990 - 11.2004
- Assisted with daily cash and ATM balancing.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Represented bank at community events to establish strong ties and promote business.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
Education
Completed Year 11 -
Keilor Downs Secondary College
Keilor Downs Vic 12.1989
Skills
- Scheduling and calendar management
- Office Administration
- Account Reconciliation
- Relationship Building
- Payroll and budgeting
- Database Administration
- Meeting Coordination
- Expense Reporting
- Payroll Processing
- Office Management
- Administrative Support
- Time Management
- Attention to Detail
- Vendor relationships
References
Professional References:
Michelle Stanford - Payroll Manager/ HR - Office Manager Axis Plumbing Group
0427 917 517
Jon Young - Senior Project Manager Axis Services Vic Pty Ltd
0456 742 359
Personal References:
Fiona Curnow - Inspector Victoria Police
0418 133 981
Phil Kaufmann - Personal Trainer
0400 622 813
Timeline
Administrative Office Manager
Axis Services Vic Pty Ltd
07.2017 - Current
Distribution Clerk
Metro Freight Lines
03.2011 - 05.2017
Stay at home parent
12.2004 - 01.2011
Bank Operations Officer
Commonwealth Bank of Australia, CBA
05.1990 - 11.2004
Completed Year 11 -
Keilor Downs Secondary College