Kellie Frost
Bondi,NSW
Summary
Compassionate registered counsellor with extensive knowledge of counselling principles and practices. Adept at creating individualized treatment plans and leading empathetic sessions. Committed to creating safe, supportive environment for all participants.
Overview
10
10
years of professional experience
Work History
Home Carer
Home Caring
Sydney, NSW
01.2019 - Current
- Strengthened client-coping abilities through emotional support during challenging life transitions or chronic illness periods.
- Promoted continuity of care by routinely communicating with healthcare providers and family members to share updates on the client''s condition and progress.
- Established trusting relationships with clients through active listening and empathetic communication skills, fostering a positive caregiving atmosphere.
- Conducted ongoing assessments of clients'' needs, adjusting care plans as necessary to maintain a high level of personalized support.
- Enhanced client well-being by providing compassionate and attentive care, addressing individual needs and preferences.
Retail Assistant
Hunt and Muse
Bondi, NSW
01.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Car and Home Insurance Sales Advisor
Saga
Folkestone, United Kingdom
03.2015 - 10.2018
- Built strong relationships with clients through regular communication and exceptional customer service, resulting in increased retention rates.
- Nurtured long-term relationships with long term customers, expanding network of new potential client's due to word of mouth.
- Spearheaded initiatives to improve team training, sharing best practices and innovative approaches that led to improved overall sales performance for the entire office.
- Worked closely with claims team to facilitate smooth processing of claims, maintaining clear communication between all parties involved.
Independent Carer
Grimston Gardens
Folkestone, United Kingdom
10.2014 - 03.2015
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
Education
Diploma - Counseling
ALG College
Haymarket, NSW10.2023
Brockhill Park School
Hythe, United KingdomSkills
- Time Management Capabilities
- Flexible schedule availability
- Patience and Empathy
- Adaptability and Resilience
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Multitasking Competence
References
References available upon request
Timeline
Retail Assistant
Hunt and Muse
01.2022 - Current
Home Carer
Home Caring
01.2019 - Current
Car and Home Insurance Sales Advisor
Saga
03.2015 - 10.2018
Independent Carer
Grimston Gardens
10.2014 - 03.2015
Diploma - Counseling
ALG College
Brockhill Park School