Kellie Harwood

Production Goals.

• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Increased profit by streamlining operations.
• Proven ability to learn quickly and adapt to new situations.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

Hiring and Firing.

• This includes the application screening, interviewing, and hiring process. Overseeing staff means conducting regular evaluations and taking action when necessary.

Training and Education.

• Provide staffing recruitment, HR onboarding and new hire orientations. including coordinate continuing education schedules.
• Enhanced Staffing and Clinical satisfaction by establishing clear communication channels and addressing concerns promptly.

Supervision.

• Support to Practice Manager in day to day procedures to ensure the smooth flow of patients within the practice.

Rules Lawyer.

• Maintaining, updating, and enforcing policies is necessary for operations management in the Dental sector.

Payroll and Benefits.

• Ensuring all employees have completed the proper documents and keeping appropriate records, including pay rates relevant to their experience in the position.

OSHA Compliance.

• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly. Created WHs protocols and Policy Guidelines for Operating in Health Sector /Dental

Mediator.

• Operations managers usually manage staff issues, including problems and complaints.

Manage Patient Care.

• Patient care and educating staff to achieve production goals while providing excellent customer service and high patient satisfaction.

Marketing.

• Facilitate marketing briefs for Principals, in eDM, Web and strategies relating to new patient enquiries.

Equipment & Supplies.

• Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
• Maintaining office supplies and evaluating purchasing supplies and equipment costs.

• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Collaborated with suppliers for Product launch for the National Products
• Managed commercial and customers to ensure product satisfaction and reputable product satisfaction.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Substantial experience in both retail and high-end markets
• Impressive knowledge of fabric manufacturing and clothing.
• Ability to work well under pressure while meeting strict deadlines
• Willing to work varied hours to meet client demands
• Extensive communications and organizational abilities
• Ensured availability of project resources.
• Ordered stock for replenishing fabric care inventories.
• Established ongoing relationships with fabric suppliers.
• Created e-commerce web site for ordering.
• Provided clients with detailed estimates and quotes.

• Established and managed relationships with retail partners, distributors, and key accounts.
• Conducted product presentations and sales meetings to showcase new collections and secure orders.
• Coordinated trade show participation, including booth setup, product displays, and networking.
• Collaborated with cross-functional teams, including design, production, and logistics, to ensure timely and accurate order fulfillment.

• Supervises appointments scheduling, charge posting information, insurance verification, referral processing, account collection, reconciliations, bank deposits, managing physician’s surgical schedules, as well as other business related appointments and other basic office related tasks
• Supervise, oversee, direct, and manage the day-to-day practice operations