Kellie Hausler
Rosebery,NT
Summary
Dedicated clinical therapy professional focused on improving patient wellbeing through compassionate and knowledgeable support. Strong communication and problem-solving abilities with a dedicated and detail-oriented mentality.
Overview
9
9
years of professional experience
Work History
Laser and Dermal Therapist
Silk Laser Clinics
Casuarina , NT
11.2020 - Current
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Developed customized treatment plans based on client's budget and specific goals.
- Prepared clients for treatments and answered questions to improve comfort level.
- Educated clients on proper skin care techniques and product selection.
- Recommended professional-grade skincare products for use at home after treatments were completed.
- Demonstrated proficiency in providing skin care treatments, such as facials, chemical peels and microdermabrasion.
- Maintained detailed records of all client treatments and products purchased.
- Performed laser hair removal procedures.
- Conducted thorough consultations with clients to determine their needs and preferences.
- Set up rooms, equipment and stations for clients and restocked areas between appointments.
Store Manager
City Beach
Casuarina, NT
03.2017 - 11.2020
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
Assistant Store Manager
Ed Harry
Adelaide, SA
07.2015 - 03.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured a clean, organized working environment by cleaning shelves, counters, windows and floors.
- Prepared weekly reports detailing sales performance trends.
- Monitored stock levels daily and placed orders when necessary.
- Supervised a team of retail associates ensuring tasks were completed efficiently.
- Performed cash register duties, such as processing payments, issuing receipts and bagging purchases.
- Assisted in training new staff members on store policies and procedures.
Education
Certificate III in Beauty Services - Beauty Therapy
Colour Cosmetica Academy
Adelaide, SA02-2014
Certificate II in Retail Makeup And Skincare - Makeup And Skincare
Clipjoint Academy
Adelaide, SA 01-2013
Skills
- Professional Communication
- Sales and Upselling
- Appointment Scheduling
- Client Relationship Building
- Client Consultations
- Attention to Detail
- Excellent Communication
- Multitasking
- Self Motivation
- Time Management
- Active Listening
- Outstanding client care
References
References available upon request.
Timeline
Laser and Dermal Therapist
Silk Laser Clinics
11.2020 - Current
Store Manager
City Beach
03.2017 - 11.2020
Assistant Store Manager
Ed Harry
07.2015 - 03.2017
Certificate III in Beauty Services - Beauty Therapy
Colour Cosmetica Academy
Certificate II in Retail Makeup And Skincare - Makeup And Skincare
Clipjoint Academy
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