Kellie Holloway
Summary
My objective is to excel within my role and make career progression through the business, I work efficiently and effectively in a fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager /Sales Representative
OZK Cleaning Services
01.2024 - Current
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Completion of work orders for services provided.
- Completed risk assessment forms for new sites.
- Conducted routine site inspections.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- sourced new companies across gold coast.
- liaising between cleaners and venue managers
Bar / Gaming Attendant
Club Helensvale
08.2021 - Current
- TAB and gaming operation
- Run Saturday TAB promotions
- Cocktail and beverage making
- Trained all new staff
- I was hand picked to obtain a diploma in hospitality management through the club
Ride Attendant
Dreamworld
11.2019 - 12.2021
- Maintaining safety protocols and procedures
- Adherence to occupational health and safety guidelines
- Operated rides and attractions according to written guidelines to reduce injuries
- provide guests with quality service
Acting Manager / Seasonal Casual
Dusk
09.2020 - 12.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Closed and opened, counted tills, turned off display products.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Originally hired as seasonal casual staff member, after showing my work ethic and capabilities I was offered the available position of Acting manager.
Duty Manager
San Churro
12.2017 - 10.2020
- Supervising junior staff
- Handling money
- Greeting and serving Customers
- Waitressing, Handling food
- Open/Close shop
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Junior Manager
My Chicken & Seafood
06.2016 - 11.2017
- Running shop independently
- Counting tills
- Handling and cooking food
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Education
High School Diploma -
Southport State High School
Gold Coast11.2015
Skills
- Patient
- Empathetic
- Confident
- Self-motivated
- Reliable
- Extensive conflict resolution
Certification
- Certificate II & III in Hospitality
- Responsible Service of Alcohol (RSA)
- Responsible service of gambling (RSG)
- Certificate I in Business
- Certificate I in Information, Digital Media and Technology
- Manual Open Drivers License
- Diploma in Hospitality Management
References
Jordan Havard
PH: 0466483234
Dreamworld Park Supervisor
Chad Elger
Ph: 0419145502
Duty Manager at Club Helensvale
Timeline
Customer Service Manager /Sales Representative
OZK Cleaning Services
01.2024 - Current
Bar / Gaming Attendant
Club Helensvale
08.2021 - Current
Acting Manager / Seasonal Casual
Dusk
09.2020 - 12.2020
Ride Attendant
Dreamworld
11.2019 - 12.2021
Duty Manager
San Churro
12.2017 - 10.2020
Junior Manager
My Chicken & Seafood
06.2016 - 11.2017
High School Diploma -
Southport State High School
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