Kellie Hooper
Beaconsfield,VIC
Summary
As a medical receptionist, I am dedicated to providing exceptional patient care by effectively managing appointments, handling enquires and maintaining a welcoming environment. With strong communication skills and attention to detail, I ensure smooth operations within the medical facility. I excel in multitasking, organising patient records, and collaborating with healthcare professionals to deliver high quality service.
My goal is to contribute to a positive patient experience while supporting the healthcare team in delivering optimal care.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Hill Medical Services
09.2016 - Current
- Welcoming patients and visitors.
- Scheduling appointments
- Answering phones calls.
- Manage Appointments.
- Checking in patients.
- Fax, scan, email. file and mail documents.
- General administrative duties.
- Monitor stock and supplies.
- Maintain patient confidentiality at all times.
- Process bills and payments.
- Maintain reception areas.
- General cleaning and stocking of doctors rooms.
Receptionist
Adapt a Lift Hyster
01.2013 - 05.2014
- Greeted incoming visitors and customers.
- Answering all incoming calls, and directing to various departments, and locations.
- Coordinated busy switch board,
- Payroll administration
- Maintain cleanliness of reception area.
- Inventory and ordering of office supplies.
- General office duties.
Office Administrative Assistant
Top Master Cleaning
11.2011 - 12.2012
- Greeted incoming visitors and customers.
- Provided clerical support.
- Answer and direct phone calls.
- Schedule appointments.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from customers and management.
- Faxing, filing and mailing documents.
Medical Receptionist
Chandler Road Medical Clinic
06.1998 - 02.2007
- Greeting all patients and visitors.
- Scheduling appointments
- Answering phone calls.
- Fax, filing, scanning and mailing documents.
- Typing of medical reports.
- Sterilizing of medical instruments.
- Inventory and stock control.
- Payments and billings.
- General office duties.
- Maintain patient confidentiality at all times.
Education
High School Diploma -
Neerim District Secondary College
Neerim South, VIC11.1997
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
Certification
First Aid
CPR
Triage
Gold Standards of Customer Service
Patient Services
Dealing with Difficult Patients
How to Deal with Emergency & threatening Situations
Safety and Handling of Syringes
Safely Disspose of Syringes & Hazardous Waste
Timeline
Medical Receptionist
Hill Medical Services
09.2016 - Current
Receptionist
Adapt a Lift Hyster
01.2013 - 05.2014
Office Administrative Assistant
Top Master Cleaning
11.2011 - 12.2012
Medical Receptionist
Chandler Road Medical Clinic
06.1998 - 02.2007
High School Diploma -
Neerim District Secondary College
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