Kellie Jenkins

• Customer service including completing and quoting lighting plans for new builds and renovations, onsite consultations, providing informed information on would suit best for each individual customers needs and general sales.
• Open and close shop.
• Manage the shop while employers are away
• Trained and supervised existing employees to maximize team performance.
• Management of stock and displays in the showroom.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Balanced and organized cash register by handling cash, counting change, and totalling end of day sales.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Performed general cleaning by sweeping and mopping floors, washing dishes etc.
• Prepared food and verified adherence of quality and safe food-handling standards.
• Training and managing staff.
• Rosters.
• Reduced risks by maintaining clean and organised work environment.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Cooking.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Les Mills BodyPump instructor, Aquafit instructor, ran a 'Young at hearts' fitness class.
• Opened and closed the centre.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

I managed my own mobile hairdressing business after the salon I worked in closed down.