Summary
Overview
Work History
Skills
Accomplishments
Additional Information
Timeline
Generic

Kellie Lane

Port Pirie,SA

Summary

My employment history has provided me with a wide range of skills and experience in the Hospitality industry.

Ranging from leading teams and streamlining operations to housekeeping and managing a team of 13 employees at Rapid Detail, I also enhanced revenue and customer satisfaction at Taminga Hotel through effective staff management and operational improvements.

I am skilled in logistics and customer service, my background includes maintaining high standards of cleanliness and organization, contributing to a positive guest experience and operational efficiency.

I am a dependable, reliable Housekeeper with a solid history within the cleaning industry. I pride myself on providing top-quality hotel and motel services. I am highly organized and team-driven with strong customer satisfaction focus.

My experience includes being a responsible chef's assistant offering proven skills. My skills include completing fast-paced work and proper handling of food. I am a service-driven team player good at connecting with people resulting in repeat customers. During my time as a Bar assistant I was found to be a friendly, outgoing energetic employee with outstanding knowledge of bar services, bartending and waitressing.

Overview

13
13
years of professional experience

Work History

Housekeeper/Kitchenhand/Food and Beverage Attendant

Flinders On Main/Serenity Bar and Restaurant
10.2023 - Current
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.

Receptionist/Housekeeper/Food and Beverage Attendant

John Pirie Motor Inn
09.2022 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Adhered to professional house cleaning checklist.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.

Manager of Operations

Rapid Detail
10.2019 - 06.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Cleaner

Retail Cleaning Contractors (Woolworths)
10.2017 - 01.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Manager of Operations

Taminga Hotel
08.2013 - 06.2015
  • Streamlined gaming operations for improved revenue generation and optimized resource allocation.
  • Improved employee morale through effective communication and timely resolution of workplace issues.
  • Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Performed opening and closing duties within bar area according to schedule.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

All Rounder

Challa Gardens Hotel
03.2012 - 06.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Optimized database performance by conducting regular audits and updates.
  • Kept kitchen up to code for health and safety inspections.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.

Skills

Teamwork

Housekeeping

Cleaning and organizing abilities

Customer Service

Decision-Making

Logistics Management

Organization skills

Time Management

Food safety knowledge

Work under pressure

Efficient multitasking

Cleaning and sanitation

Staff Management

Team Leadership

Operations Management

Accomplishments


Tanya Phillips Handford- Taminga Hotel

0439 833 306


Ty Milhinch- Flinders On Main

0458 610 392


Srijan Karmacharya- Chef- Flinders On Main

0447 877 346


Phillipa Coote- Rapid Detail

0438 522 082



Additional Information


Year 11

Certificate 2 in Hospitality

Certificate in Nail and Pedicure

Certificate in Mixed Drinks

Advanced Gaming

Gaming Manager Badge (Not current but am willing to renew)

TAB and lotto Training

Responsible service of Alcohol Training

Manual Handling Certificate

First Aid Certificate

White Card

Timeline

Housekeeper/Kitchenhand/Food and Beverage Attendant

Flinders On Main/Serenity Bar and Restaurant
10.2023 - Current

Receptionist/Housekeeper/Food and Beverage Attendant

John Pirie Motor Inn
09.2022 - 10.2023

Manager of Operations

Rapid Detail
10.2019 - 06.2022

Cleaner

Retail Cleaning Contractors (Woolworths)
10.2017 - 01.2020

Manager of Operations

Taminga Hotel
08.2013 - 06.2015

All Rounder

Challa Gardens Hotel
03.2012 - 06.2013

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Kellie Lane