Summary
Overview
Work History
Education
Skills
Contact Number
Key Skills And Attributes
Personal Information
References
Pets
Timeline
Generic

KELLIE LONG

Wallan,VIC

Summary

A hardworking and passionate job seeker with strong organizational skills eager to resume an experienced Vet Nurse position. Ready to help the team achieve company goals and further my knowledge in a profession that I love.

Overview

29
29
years of professional experience

Work History

Owner/Florist

Belle’s Boutique AU
01.2017 - Current
  • Day-to-day running of my online business providing excellent customer service and timely deliveries.
  • Identifying customer needs, negotiating, and closing profitable projects with a high success rate.
  • Conducting target market research to discover customer needs and analyzing competitor trends.
  • Achieving financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Collaborating with clients to design custom floral arrangements for weddings, events, and special occasions.
  • Working with customers to determine the type of arrangement desired, occasion, date, time, and location for each arrangement required.
  • Increasing sales revenue with exceptional customer service and upselling techniques.

Temp Reception/Admin/Customer Service Roles

Hayes Recruitment
02.2010 - 08.2014
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Created and maintained databases to track and record customer data.
  • Welcomed customers with friendly greetings, answered general questions, gathered the nature of the visit, and directed them to the relevant department.
  • Organized, maintained and updated information in computer databases.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Officer

Housing 21
11.2007 - 11.2009
  • Managed 1,855 rent accounts
  • Provided advice and information to tenants
  • Monitored rent accounts to identify arrears and credits
  • Prepared working papers, reports, and supporting documentation for audit findings.
  • Improved efficiency in reconciling accounts with a consistent track record of meeting deadlines.
  • Tracked funds, prepared deposits, and reconciled accounts.

Veterinary Nurse

McNeal's Veterinary Hospital
01.2006 - 01.2007
  • Assisted in surgical operations, ensuring a sterile environment and proper preparation of instruments for optimal outcomes.
  • Performed/assisted in euthanasia procedures when required, providing compassionate support to both patients and their owners during difficult times.
  • Assisted in dental cleanings using an ultrasonic scaler.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Enhanced patient care by providing high-quality nursing support to veterinarians during examinations and procedures.
  • Prepared, sterilized, and maintained medical instruments and equipment.

Veterinary Nurse

Pool House Veterinary Hospital
08.2004 - 08.2005
  • Admitted animals into the hospital for surgery and administered pre-medications.
  • Assisted in consultations.
  • Cared for animals pre/post-operatively.
  • Prepared, sterilized, and maintained medical instruments and equipment.
  • Assisted the Veterinary Surgeons in theatre
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Administered medications to boarding patients as specified by a veterinarian in the animal's medical record.
  • Interacted with clients regarding animal health, questions and concerns, and education on treatment protocol and general procedures.
  • Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Worked night duties caring for in-patients and being on stand-by for emergency call-outs.

Animal Care Assistant/Veterinary Nurse

Donnachie & Townley
08.1995 - 01.1998
  • Assisted Veterinary surgeons in consultations and theatre for accurate and efficient treatment of animals.
  • Prepared surgical instruments and drapes for use in sterile environments by processing in an autoclave.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Attended and assisted in home/farm visits when required
  • Collaborated with veterinary staff to provide timely diagnostic testing and treatments for a variety of species.
  • Managed inventory, ordered new supplies, and maintained optimal storage to meet expected needs.
  • Supported animal well-being by caring for both physical and mental health needs through strategies such as regular exercise.
  • Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Ensured cleanliness of the Hospital through regular sanitization of kennels, cages, equipment, and reception areas.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Education

Some College (No Degree) - GCSE’s X 9 At Grades A-C Including English, Maths

Fair Oak High School
Rugeley, UK

Skills

  • Emergency care competency
  • Critical thinking aptitude
  • Euthanasia Assistance
  • Patient Check-Ins
  • Surgery and Procedure Preparation
  • Customer Service

Contact Number

0456 107591

Key Skills And Attributes

  • Proven skills in Vet Nursing, Animal Care, Reception, Customer Service and Administration
  • NVQ Level 2 in Animal Care
  • Wildlife Rescue & Transport Training
  • Excellent work ethic and will go the extra mile to get things done
  • Ability and confidence when liaising with people at all levels
  • Quick learner, who enjoys a busy role and working as part of a team
  • Excellent organizational skills and the ability to work well under pressure

Personal Information

Date of Birth: 02/08/1979

References

References available upon request

Pets

Daisy - An 18 month old Mini Fox Terrier who is full of sass, very funny, and extremely loyal. 

Frankie and Wilbur - 3 year old Guinea Pigs with beautiful personalities. 


Timeline

Owner/Florist

Belle’s Boutique AU
01.2017 - Current

Temp Reception/Admin/Customer Service Roles

Hayes Recruitment
02.2010 - 08.2014

Customer Service Officer

Housing 21
11.2007 - 11.2009

Veterinary Nurse

McNeal's Veterinary Hospital
01.2006 - 01.2007

Veterinary Nurse

Pool House Veterinary Hospital
08.2004 - 08.2005

Animal Care Assistant/Veterinary Nurse

Donnachie & Townley
08.1995 - 01.1998

Some College (No Degree) - GCSE’s X 9 At Grades A-C Including English, Maths

Fair Oak High School

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KELLIE LONG