KELLIE LYNN
Holland Park,QLD
Summary
Customer Service Professional with over 20 years of experience across Sales, Administration, and Client Relations. Skilled in managing customer inquiries, providing tailored solutions, and maintaining strong professional relationships. Known for adaptability in fast-paced environments and a consistent track record of exceeding goals in Customer service, Sales performance, and Brand growth. Ready to bring expertise in client-focused service and team collaboration to a new opportunity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TSA Group
01.2019 - Current
- Provided high-quality customer service via phone and email, resolving customer inquiries and concerns in a timely manner
- Delivered tailored solutions to meet customer needs, enhancing satisfaction and loyalty
- Documented customer interactions and followed up to ensure successful issue resolution
- Collaborated with team members to handle high volumes of customer inquiries, improving efficiency and response times
- Achieved customer service targets consistently while maintaining high standards of professionalism and empathy
Sales/Merchandiser
Saleslink Group Australasia
01.2016 - 01.2019
- Managed a diverse client base within the FMCG sector, developing and maintaining relationships with retail partners
- Coordinated merchandising and promotional activities to increase product visibility, driving sales growth
- Provided clients with product knowledge, boosting customer engagement and brand recognition
- Delivered regular performance reports, analyzing sales trends and customer preferences
- Worked under tight deadlines to execute promotions and ensure product availability
- Collaborated with iconic brands like Bundaberg Brewed Drinks, Darrel Lea, and Vittoria Coffee
Sales/Merchandiser
Ferrero Australia
01.2014 - 01.2016
- Built and nurtured strong relationships with key retail partners to ensure optimal product placement and availability
- Developed merchandising strategies to improve product visibility and customer interaction
- Tracked sales data to identify opportunities for improving retail displays and promotions
- Delivered product training to retail teams, enhancing customer service and product knowledge
Administration
RMAX
01.2014 - 01.2016
- Provided comprehensive administrative support, including data entry, order processing, and accounts payable
- Managed office supplies, ensuring that resources were available to support daily operations
- Streamlined communication between departments, contributing to improved workflow and efficiency
Sales & Sales Support
MYER
01.2012 - 01.2013
- Assisted customers with product inquiries, providing recommendations and resolving issues
- Supported sales staff with administrative duties such as data entry, ticketing, and order processing
- Managed incoming calls and emails, ensuring customer requests were handled efficiently
- Contributed to store operations, including inventory control, merchandising, and customer service
Sales Associate
David Jones Limited
01.2009 - 01.2012
- Delivered exceptional customer service, assisting customers with purchases, returns, and exchanges
- Promoted product features and benefits, helping customers make informed purchasing decisions
- Maintained a well-organized and attractive sales floor, supporting merchandising efforts to boost sales
Skills
- Customer Relationship Management
- Client Retention & Account Management
- Sales & Merchandising
- Office Administration & Support
- Product Knowledge & Training
- Promotional Planning & Execution
- Time Management & Multitasking
- Brand Awareness & Marketing Support
- Strong Written & Verbal Communication
Certification
- Cert III in Business Administration
- Cert III in Health Administration
Timeline
Customer Service Representative
TSA Group
01.2019 - Current
Sales/Merchandiser
Saleslink Group Australasia
01.2016 - 01.2019
Sales/Merchandiser
Ferrero Australia
01.2014 - 01.2016
Administration
RMAX
01.2014 - 01.2016
Sales & Sales Support
MYER
01.2012 - 01.2013
Sales Associate
David Jones Limited
01.2009 - 01.2012
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