KELLIE MARTIN-SEYMOUR
Sydney
Overview
34
34
years of professional experience
Work History
Flight Dispatcher
Rex Airlines
Mascot, NSW
01.2023 - 08.2024
- Gate set up and boarding coordination
- Assistance in the coordination of all departure documentation including
flight manifests, load sheets, NOTOC and other relevant paperwork. - Deal with disruptions, delays and cancellations in an effective manner.
- Ensure the on time departure of each aircraft whilst adhering to safety and
security procedures. - Aero bridge trained on all doors for Boeing 737.
Customer Service Officer
Rex Airlines
Mascot, NSW
10.2022 - 08.2024
- Set up check-in area as per Rex requirements
- Check in Customer, ensuring identity, destination, regulatory data and
baggage requirements are checked. - Manage customers baggage requirements including excess baggage
charges. - Ensure security and Dangerous Goods requirements are checked.
- Brief customer on departure requirements and provide information on
lounges and gate boarding, as appropriate. - Manage customers with specific needs.
- Manage customers in the event of a disruption.
Visual Merchandiser
John Sands Australia
02.2017 - 10.2022
- Ensure accounts are fully stocked and tidy to maximise customer sales
- Use planograms to set up displays and related point of sale materials
- Use clear communication with store owners and management regarding orders and store displays
- Identify further sales opportunities
- Consistently have strong attention to detail
- Removed all damaged merchandise
- Place re-orders for products
- Work both individually and in a team environment within set time frames
- Have a strong attention to detail and take pride in the work completed
- Excellent time management skills
Leading Hand
Qantas Catering
Mascot, NSW
07.1990 - 07.2016
- Allocate work to personnel to ensure all orders and stock processes are effectively undertaken and monitored
- Provide effective communication and customer service skills to a variety of internal and external stockholders
- Ensure all personnel work effectively with OH&S regulations.
- Consistent application of all Qantas brand values, policies and procedures at all times.
- Ensure all incoming deliveries are security and temperature checked within a strict time frame
- Clear and concise communication at all times
- Adhere to the on time performance of Qantas aircraft both domestically and internationally and be flexible for constantly changing schedules
- Have a high level of situational awareness at all times
- Ensure all administration work is completed with 100% accuracy and distributed throughout the business correctly
Education
Higher School Certificate
St Scholastica's College
1987
Skills
- 26 years experience in the Aviation industry
- Ability to work efficiently individually and in a team environment
- Communicate effectively in a multitude of situations and environments
- Maintain a high level of situational awareness at all times
Timeline
Flight Dispatcher
Rex Airlines
01.2023 - 08.2024
Customer Service Officer
Rex Airlines
10.2022 - 08.2024
Visual Merchandiser
John Sands Australia
02.2017 - 10.2022
Leading Hand
Qantas Catering
07.1990 - 07.2016
Higher School Certificate
St Scholastica's College