Kellie McRae
Cranbourne East
Summary
Trustworthy and dedicated worker with over 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
31
31
years of professional experience
Work History
Cashier
Brian's Gourmet Meats
04.2014 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Stay at home Mum
07.2005 - Current
I have spent the past 18 Years raising my children, working part time around my husband's shifts.
Waitress
Morish Catering
01.2012 - 04.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Food Process Worker
Inghams Chicken
02.2004 - 06.2004
- Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.
- Contributed to workplace safety initiatives by following established protocols and reporting potential hazards promptly.
- Ensured consistent product quality by conducting thorough inspections and adhering to strict food safety guidelines.
- Optimized workflow efficiency with proper organization of workstations, storage areas, and tools for easy access during shifts.
- Facilitated clear communication among team members, fostering a positive working environment that encouraged collaboration towards common goals.
- Recorded production and test data for each food product batch such as ingredients used, test results and time cycle.
Receptionist
Botany Park Real Estate
01.2002 - 01.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
Tasmanian Seafoods
01.2000 - 01.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Accounts Clerk
Macpherson & Kelley
02.1999 - 11.1999
- Set up and updated Excel spreadsheets to track financial data.
- Input financial data and produced reports using [Software].
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Distribution Clerk
Arnold Bloch Leibler
10.1993 - 02.1999
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Operated postal machines, including postage meters and mail-processing machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Operated postage meters, mail sealers and labeling machines.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
Education
Cert 111 Patient Services Assistant -
Holmesglen Institute
Moorabbin, VIC07.2024
Real Estate
Real Estate Institute of Victoria
Victoria01.2003
High School Diploma -
Karingal Secondary College
Frankston10.1993
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Product restocking
- Product Knowledge
Timeline
Cashier
Brian's Gourmet Meats
04.2014 - Current
Waitress
Morish Catering
01.2012 - 04.2014
Stay at home Mum
07.2005 - Current
Food Process Worker
Inghams Chicken
02.2004 - 06.2004
Receptionist
Botany Park Real Estate
01.2002 - 01.2004
Receptionist
Tasmanian Seafoods
01.2000 - 01.2002
Accounts Clerk
Macpherson & Kelley
02.1999 - 11.1999
Distribution Clerk
Arnold Bloch Leibler
10.1993 - 02.1999
Cert 111 Patient Services Assistant -
Holmesglen Institute
Real Estate
Real Estate Institute of Victoria
High School Diploma -
Karingal Secondary College
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