Kellie Meadows
Australind,WA
Summary
Results-driven Manager with extensive experience at Peter Alexander, specializing in operations management and team leadership. Proven ability to enhance team performance and drive customer satisfaction through strategic planning and adept conflict resolution. Highly skilled in relationship building and budget control, consistently delivering operational excellence and favorable outcomes.
Overview
6
6
years of professional experience
Work History
Manager
Peter Alexander
Eaton, WA
07.2022 - 12.2024
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Directed recruitment, hiring, and training of new staff members.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a team of 18 employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Worked effectively in team environments to make the workplace more productive.
Carer
St Judes
Bunbury, WA
01.2022 - 06.2022
- Followed care plan and directions to administer medications.
- Helped clients get in and out of beds and wheelchairs.
- Adapted quickly to challenging situations involving complex medical cases or difficult behaviors of patients.
- Drove clients to doctors' appointments and social outings.
- Monitored vital signs including blood pressure and pulse rate.
- Adhered to strict confidentiality guidelines while handling sensitive information related to clients' health conditions or personal matters.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Transported clients to medical appointments and other errands.
- Provided companionship to reduce loneliness and isolation of elderly individuals.
- Laundered clothing and bedding to prevent infection.
- Communicated regularly with family members about client's health status and needs.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Recorded client status progress and challenges in logbooks and reports.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with daily living activities such as bathing, dressing, eating, and mobility.
Assistant Store Manager
Lorna Jane
Eaton, WA
01.2019 - 01.2022
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Implemented successful business strategies to increase revenue and target new markets.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained a safe working environment by enforcing safety regulations.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Certificate III - Teachers Assistant
South West Regional TAFE
Bunbury01-1999
Skills
- Sales management
- Emergency response
- Performance management
- Sales techniques
- Operations management
- Conflict resolution
- Budget control
- Strategic planning
- Decision-making
- Customer relationship management (CRM)
- Time management
- Task delegation
- Team leadership
- Performance evaluations
- Verbal and written communication
- Relationship building
- Schedule preparation
- Risk management
- Expense tracking
- Safety procedures
- Customer service
- Expectation setting
References
References available upon request.
Timeline
Manager
Peter Alexander
07.2022 - 12.2024
Carer
St Judes
01.2022 - 06.2022
Assistant Store Manager
Lorna Jane
01.2019 - 01.2022
Certificate III - Teachers Assistant
South West Regional TAFE
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