Kellie Richardson
Forster
Summary
Dedicated strata manger professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Strata Manager
BCS Strata
10.2024 - Current
- Certificate IV in Strata Community Management
- Effectively managing a busy workload and multi-tasking
- Answering enquires and providing amazing customer service.
- Management of 79 multi-unit dwellings
- Manage all incoming and outgoing communications and ensure all stakeholders stay informed
- Ensure the strata corporation comply with relevant legislation and regulations by keeping up to date with any changes in legislation that affect owners and residents.
- Organise regular maintenance and repairs of common property, ensuring that all property remains in good condition. This involves liaising with contractors, such as cleaners, gardeners and maintenance providers. Organise schedules, oversee their work and ensure it meets the scheme’s standards and expectations.
- Requesting and evaluating quotes from reliable contractors. After approving the scope of work, oversee the project to ensure that it meets the agreed standard and addresses any areas where improvement is necessary with the contractor.
- Payment of contractor accounts for maintenance work or utilities.
- Assist in resolving disputes between owners or an owner and the strata company. Also advise on and assist in the enforcement of by-laws and ensure all residents understand and follow the rules.
- Issuing work orders
- Attending and hosting meetings both in person, via Zoom and Teams
- Diary and calendar management
- File management and confidentiality
- AGM, EGM & committee meetings. Arrange the venue and time, send notices to all owners and prepare the agenda for these meetings. Manage record-keeping, maintaining accurate details of all lot owners and tenants and taking minutes of meetings.
- On-going compulsory training within the strata sector
Strata Manager
Great Lakes Strata Management
07.2021 - 10.2024
Office Manager
Forster Mufflers & Mechanical
12.2020 - 06.2021
- I provided the day to day management of a small but extremely busy office
- Led initiatives to enhance customer service standards, resulting in increased client satisfaction and retention rates.
- Accounts receivable/payable
Systems Officer
Liveable Communities - MidCoast Council
06.2016 - 11.2020
- I provided specialist administrative support to the Environmental Health Team including on-site sewage management (OSSM), food premises, temporary food stalls, amusement devices, hairdressers, beauticians, skin penetration premises, commercial swimming pools, caravan parks and compliance matters.
- Through the use of Smartsheet I have implemented new and improved ways the team perform major functions including food inspections, temporary food stall applications, market inspection program, tracking mobile food vans and home businesses, agendas, minutes and rosters.
- I worked as part of the team and autonomously and was sometimes the only team member in the office to run the day to day functions of Environmental Health
- I played a key role in developing and implementing the record management system for the Environmental Health Section including the development of certification approvals, general approvals, permits and licenses. We began the process with data cleansing and worked through each workflow - testing at every stage - to achieve the workable product we now use. My coordinator and Team Leader view my skills as an integral part to the success of the development for our section.
- Accurate data entry, process mapping, formulating and maintaining procedures
- Ensure compliance with relevant legislation and statutory requirements.
- Issuing Annual Approval to Operate notices each - working with IT this process has been refined to 5 days where previously it took a month.
- Maintain high risk on-site pumpout and AWTS maintenance records to guarantee accuracy of data
- Issuing Prevention Notices and Notices of Intention
- Determine if all information has been provided and process in Pathway all S68 applications for assessment by EHO’s
- Process food inspection reports, issue certificates and raise invoices
- Preparation of Powerpoint presentations for food safety seminars
- Processing temporary food stall applications and approvals – I have implemented Smartsheet to manage the temporary food stall application and approval process and completed numerous webinars on Smartsheet.
- Process amusement device applications and approvals
Advertising Coordinator and Administration Support Assistant
Great Lakes Council
10.2010 - 07.2016
- All Council advertising including layout, proof reading and editing
- Meeting multiple internal and external deadlines including local and national papers
- Assisting the Administration team as directed including producing and distributing business papers to counselors.
Education
Certificate IV - Strata Management
Real Estate Training Solutions
Sydney, NSW01-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Customer relationship management
- Policy implementation
- Conflict resolution
- Schedule preparation
- Product management
- Budget control
- Financial management
Accomplishments
- Collaborated with the team in Environmental Health with the development of food inspections, temporary food stall applications, market inspection programs, tracking mobile food vans and home businesses.
- Used Smartsheet to develop inventory tracking spreadsheets.
Certification
- 2021 Australian College of Professionals – Statement of attainment in strata management
- 2020 – TAFE Statement of attainment in Business Administration
- AFTA Travel College International Travel Consultant – ATAQ. Qualifies for internationally recognized Standard IATA/UFTAA Diploma.
Timeline
Assistant Strata Manager
BCS Strata
10.2024 - Current
Strata Manager
Great Lakes Strata Management
07.2021 - 10.2024
Office Manager
Forster Mufflers & Mechanical
12.2020 - 06.2021
Systems Officer
Liveable Communities - MidCoast Council
06.2016 - 11.2020
Advertising Coordinator and Administration Support Assistant
Great Lakes Council
10.2010 - 07.2016
Certificate IV - Strata Management
Real Estate Training Solutions
Training
- Smartsheet webinar - Save Time and Do More with Automated Workflows
- Smartsheet webinar - Make remote work more productive
- Smartsheet webinar - Collaborate on content, images and PDFs with proofing
- Webinar - How to deal with Difficult Customers or Customer Aggression
- Webinar - Effective Workplace Communication
- Smartsheet webinar - Collaboration best practices
- Smartsheet webinar - Maximize Your Smartsheet Experience
- Smartsheet webinar - Create dynamic forms with conditional logic
- Webinar - Dealing with difficult customers – advanced
- Online First Aid For Families
- Smartsheet webinar – Smartstart
- Webinar – Improving workplace culture & morale
- Webinar - Navigating coaching with my manager/supervisor to achieve results
- Webinar - Excel for Beginners
- Webinar – Understanding Team Management
- Webinar - PowerPoint for intermediate users
- Webinar - Conflict Management and Resolution in the Workplace
- Webinar - Bullying and Intimidation in the Workplace
- Managing workplace conflict & reaching resolution
- Accelerate teamwork with messaging apps & Smartsheet
- Smartsheet best practices for building effective dashboards
- Understanding teamwork & team dynamics
- Having tough conversations
- Understanding stress to avoid burnout
- Smartsheet collaboration best practices
- Preparing for a successful performance review
- Stepping Up To Leadership
- Effective Workplace Communication
- Managing Conflict and Handling Difficult Conversations
- Respectful Workplace Training
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