Kellie Settle
Ascot,WA
Summary
Motivated retail sales assistant with a proven record for customer satisfaction through personalised service. Resourceful individual skillful in learning customer needs, able to direct customers to appropriate merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable and upbeat, successful at promoting customer loyalty.
Dedicated, dependable, trust worthy and flexible retail sales professional. Willing and eager to learn new skills. Proven ability in maintaining customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail position.
Overview
26
26
years of professional experience
Work History
Receptionist
Mangold Electronics
01.2021 - 07.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Retail Assistant
Everbloom
03.2004 - 01.2007
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Managed efficient cash register operations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Assistant
Things
02.1996 - 04.1997
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Managed efficient cash register operations.
Assistant Manager
Subway
05.2002 - 02.2003
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened store, filled counter and managed float of till.
- Customer service
Retail Traineeship
Coles Supermarket
03.1996 - 05.1998
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Loss prevention strategies
- Customer service
- Retail operations
- Maintaining Stock
- Displaying Stock
- Safe food handling
Education
GED -
Australian Beauty School
Melbourne, VIC11.2022
GED -
Retail Operations
Perth, WA03.1997
Skills
- PC Proficiency
- Multi-Line Telephone Systems
- Business Administration
- Office Equipment Operation
- Order Preparation and Processing
- Corrective Actions
- Artistic Floral Design
- Workspace Maintenance
- Class Design
kickboxing
I currently train with my daughter at ATI women's freestyle kickboxing.
I am also currently completing study to complete my certificate in Nail Technology
Timeline
Receptionist
Mangold Electronics
01.2021 - 07.2022
Retail Assistant
Everbloom
03.2004 - 01.2007
Assistant Manager
Subway
05.2002 - 02.2003
Retail Traineeship
Coles Supermarket
03.1996 - 05.1998
Retail Assistant
Things
02.1996 - 04.1997
GED -
Australian Beauty School
GED -
Retail Operations
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