KELLIE SETTLE
Perth,WA
Summary
Punctual and responsible individual, knowledgeable about dining and beverage services. Currently holds Food Handler Certificate and also current RSA. Recognised for flexible schedule setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Service-focused worker dependable in working shifts and helping others. A resourceful individual, skilful in learning customer needs. Committed to strengthening customer experiences when answering requests and processing sales and querey's. Reliable and upbeat, successful at promoting customer loyalty and satisfaction. Dedicated and dependable, trustworthy with a history of retail sales with strong organizational skills. Eager to learn new skills to secure work in the hospitality industry. Well-versed in service areas, taking customer orders and operating POS systems. Comfortable working in fast-paced, thriving bar/food establishments.
Overview
23
23
years of professional experience
Work History
Food and Beverage Attendant
Gloucester Park
Perth, WA
09.2023 - 12.2024
- Provision of excellent customer service
- Knowledge of Food Safety requirements.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, and served food and drinks efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Processed payments accurately and efficiently with POS system.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleansed glasses with sanitizing solution after each use.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Stocked ice bins and coolers as needed throughout shift.
- Persuaded highly intoxicated customers to stop drinking and ensued alternative transport.
- Assisted in setting up the bar for service shift.
Receptionist
Mangold Electronics
Perth, WA
01.2021 - 07.2022
- Answered phone promptly and directed incoming calls to correct offices
- Restocked supplies and submitted purchase orders to maintain stock levels
- Sorted, received, and distributed mail correspondence between departments and personnel
- Greeted incoming visitors and customers on a professionally and friendly way
- Handled cash transactions and maintained sales and payments records accurately.
Retail Assistant
Everbloom
West Leederville
03.2004 - 01.2007
- Built customer loyalty and retention by delivering excellent shopping experiences
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Maintained tidy and organized store environment to comply with cleanliness standards
- Managed efficient cash register operations.
Assistant Manager
Subway
Alexander Heights
05.2002 - 02.2003
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Supervised day-to-day operations to meet performance, quality and service expectations
- Opened store, filled counter and managed float of till
- Customer service
Education
Food Handler
Express Online Learning
Perth, WA01-2024
Responsible Service of Alcohol
Express Online Learning
Perth, WA03-2023
Hospitality
Tafe Carine
Perth, WA03-2011
Retail Traineeship
Retail Operations
Perth, WA03-2001
Skills
- PC Proficiency
- Business Administration
- Office Equipment Operation
- Order Preparation and Processing
- Corrective Actions
- Workspace Maintenance
- Sanitation Standards
- Buffet Maintenance
- Food Safety Knowledge
- Beverage Preparation
- Inventory
Experienced In
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Loss prevention strategies
- Customer service
- Retail operations
- Maintaining Stock
- Displaying Stock
- Safe food handling
References
Upon request
Timeline
Food and Beverage Attendant
Gloucester Park
09.2023 - 12.2024
Receptionist
Mangold Electronics
01.2021 - 07.2022
Retail Assistant
Everbloom
03.2004 - 01.2007
Assistant Manager
Subway
05.2002 - 02.2003
Food Handler
Express Online Learning
Responsible Service of Alcohol
Express Online Learning
Hospitality
Tafe Carine
Retail Traineeship
Retail Operations
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