KELLIE SHAILER
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Complete Credit Solutions
07.2023 - 02.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collections activity
- Inbound and Outbound calls
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Front of House Employee
Gosford RSL Club
06.2022 - 06.2023
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Reset tables between guests by restocking low items and wiping down surfaces.
Kennel Attendant
Terrigal Pet Resort
07.2022 - 02.2023
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal behaviour and completed examinations to identify illnesses, injuries, or potential diseases.
- Minimized animal injury risk by monitoring behaviours and eliminating safety hazards.
- Followed pet care instructions for dietary needs and medication regimens.
Assistant in Nursing
BaptistCare Orana Aged Care Centre
02.2020 - 05.2022
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Improved patients'' quality of life by creating personalized care plans tailored to their specific needs.
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
Education
Certificate III - Individual Support
Nepean College
Nepean09.2021
Certificate II - Animal Studies
TAFENSW
Gosford, NSW06.2021
Skills
Call center experience
Medical terminology knowledge
Sales expertise
Calm Under Pressure
Critical Thinking
Computer Skills
Money handling abilities
Complaint Handling
Timeline
Customer Service Representative
Complete Credit Solutions
07.2023 - 02.2024
Kennel Attendant
Terrigal Pet Resort
07.2022 - 02.2023
Front of House Employee
Gosford RSL Club
06.2022 - 06.2023
Assistant in Nursing
BaptistCare Orana Aged Care Centre
02.2020 - 05.2022
Certificate III - Individual Support
Nepean College
Certificate II - Animal Studies
TAFENSW
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