Kellie Langford
Hobart
Summary
Dynamic retail leader with a proven track record at Coles Supermarkets, excelling in customer service and driving sales growth. Expert in inventory management, I have consistently exceeded commercial targets while coaching high-performing teams. My strategic approach has enhanced operational efficiency and improved store performance, ensuring compliance with all regulations.
Overview
30
30
years of professional experience
Work History
Store Manager
Coles Supermarkets
Various
07.2015 - Current
- Deliver outstanding customer service with a strong community focus
- Manage day to day operations of a large supermarket
- Ensure that key commercial targets are met or exceeded
- Drive sales growth and improve gross profit
- Manage stock levels, waste and markdowns
- Coach, lead and support a team of department managers
- Monitor wage costs and ensure rosters align with business needs and customer demand
- Maintain store presentation standards
- Ensure compliance with health, safety, and food safety regulations
Retail Area Manager
Australia Post
Brisbane
04.2013 - 05.2015
- Assisted in developing budgets for individual stores within the region.
- Analysed financial data and developed plans to improve operational efficiency.
- Organized promotional events at stores to drive traffic and boost sales.
Network Operations Manager
Australia Post
Brisbane
04.2012 - 03.2013
- Provided technical support for internal users experiencing difficulties with their networks or systems.
- Monitored and analyzed network performance to identify potential issues or areas of improvement.
- Assisted with troubleshooting complex technical issues related to the company's networks or systems.
Postal Manager
Australia Post
Various Locations
10.1995 - 06.2012
- Managed day to day operations of a retail Postal outlet
- Ensure sales and budgets met or exceeded
- Manage a team of high performing employees
Education
Advanced Diploma in Business Management -
Swinburne University
Melbourne10-2006
Skills
- Customer service
- Sales growth
- Inventory management
Timeline
Store Manager
Coles Supermarkets
07.2015 - Current
Retail Area Manager
Australia Post
04.2013 - 05.2015
Network Operations Manager
Australia Post
04.2012 - 03.2013
Postal Manager
Australia Post
10.1995 - 06.2012
Advanced Diploma in Business Management -
Swinburne University